Delta’s customer service

Spread the love

Recently a video surfaced of a delta employee (Delta Debbie) breaking several cardinal rules of customer service and the number one law before we get to that let’s talk about the incident

On August 24, 2018 a business woman by the name of Arlene was returning home from a business trip on a Delta flight from Kentucky-Boston.When she arrived she picked up her luggage at baggage claim when she noticed One of her bags was badly damaged so she went to the service desk to file a claim.

There were 5 people on staff that day 4 service agent and a manager who rushed to handle another situation.

because it’s always busy at delta

after being brushed off and ignored (cardinal sin #1+2) she was finally addressed when one of the employees over heard her conversation on the phone and handled her case poorly.

After she made her claim with another employee who assisted her she asked for the managers name and number to ensure her claim was properly taken care of the employee who addressed her

refused then when she realized she was being recorded instead of calling security she breaks the one law people have been allowed to break when she misused the the 911 system by calling the cops.

This has been a growing trend for months but it’s more costly to business who have to deal with

For the record I reached to the employee in question she has not responded and deleted her whole social media accounts and no she’s not Racist I checked.

What to do when dealing with an unhappy customer

  • Listen to the problem
  • Acknowledge their concerns
  • Tend to their complaints
  • Call a manager or give them a name & number
  • Honor their time
  • Although working in the travel industry can be stressful Don’t resort to
    • Attitude
    • Refusal of duties
    • Ignore the customer
    • Calling police for on non-threatening nonviolent circumstances.

    Any who that’s all I have if you want to sign up for Uber or postmates and try Instacart as soon as I can get on I’ll do a review check out my other job app reviews support me on Amazon or PayPal.

    Kickstarters of the week

    Caturday a Cat cafe which is trying to open in Orange County also check them out on Facebook or check out their website

    Gourmonade a San Francisco lemonade stand who hit news for devastating reasons the owner Vicktor Stevenson has garnered support among his community

    Send Alyssa To politicon

    streamers of the week goes to

    Darren Marlar of Marlar house who does weird darkness and weird news daily

    Nateflicks which does employee evaluations and rewinds

    Final facts with Alyssa

    small business of the week goes to

    strike cord media they are an independent news organization dedicated to empower the audience with unbiased news and information to promote facts they have been around since the bush era.

    OnegoHub download the app to find the hottest night clubs in your city

    Your weave dealer

    Do you want to be added to small business of the week? If so shoot me an email or comment bellow for more details

    Leave a Reply

    This site uses Akismet to reduce spam. Learn how your comment data is processed.