Delta’s customer service

Recently a video surfaced of a delta employee (Delta Debbie) breaking several cardinal rules of customer service and the number one law before we get to that let’s talk about the incident

On August 24, 2018 a business woman by the name of Arlene was returning home from a business trip on a Delta flight from Kentucky-Boston.When she arrived she picked up her luggage at baggage claim when she noticed One of her bags was badly damaged so she went to the service desk to file a claim.

There were 5 people on staff that day 4 service agent and a manager who rushed to handle another situation.

because it’s always busy at delta

after being brushed off and ignored (cardinal sin #1+2) she was finally addressed when one of the employees over heard her conversation on the phone and handled her case poorly.

After she made her claim with another employee who assisted her she asked for the managers name and number to ensure her claim was properly taken care of the employee who addressed her

refused then when she realized she was being recorded instead of calling security she breaks the one law people have been allowed to break when she misused the the 911 system by calling the cops.

This has been a growing trend for months but it’s more costly to business who have to deal with

For the record I reached to the employee in question she has not responded and deleted her whole social media accounts and no she’s not Racist I checkedp.

What to do when dealing with an unhappy customer

  • Listen to the problem
  • Acknowledge their concerns
  • Tend to their complaints
  • Call a manager or give them a name & number
  • Honor their time
  • Although working in the travel industry can be stressful Don’t resort to
    • Attitude
    • Refusal of duties
    • Ignore the customer
    • Calling police for on non-threatening nonviolent circumstances.

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    Overpriced housing

    In March of this year actress Patricia O’ Grady passed away at the age of 85 from a car accident. Her one movie that she did was Arizona dream with Johnny Depp and Jerry Lewis.

    she lived in Greenwich Village and paid $28 a month for her one bedroom loft, today that same loft is being renovated and turn it into a two bedroom apartment for $5000 a month it is located on 500 6th Ave In New York City there’s another one three blocks down that’s currently 5200 for a two bedroom apartment

    this is not a phenomenon in New York and it only gets worse when you go to the West Coast where rents can go up to $3200- $3500 a month just for one bedroom and $1895 for a Micro studio on craigslist. It’s very rare that you’ll find a legitimate apartment in San Francisco it’s either shared room or weekly or weekend commuter bed or an Airbnb and if you haven’t Read my opinion on Airbnb then check it out In this link. It’s funny how craigslist Cracked down on Personals but they can’t filter Illegitimate rentals especially when they have a separate tab for roommates and vacation homes. currently California is facing housing crisis where people are actually leaving in droves. some say that it’s due to overcrowding but I say it’s due to over pricing.

    I lived in Richmond over on the Eastbay across from San Francisco for 6 months granted I had a good deal where I was sharing a room with three other people and a bathroom with 12 people and a house with 15 people in total All for $400 but I was grateful for that and so where the plants since they had free fertilizer. Transportation on the other hand was $178 a month and That was only round-trip as opposed to spending $121 a month with unlimited travel. The current cost of living in San Francisco is $41,600 for single person and there is a long waiting list for low income housing so people work in San Francisco can’t live in San Francisco half the time and spending 80% of their income on rent and transportation. And this is supposed to be a liberal state, Liberals are always calling for a living wage but the politicians are doing something else, they’re allowing rents to skyrocket and blaming it on the 1%, Republicans complain about the same thing but then tell you to pull yourself up by your bootstraps even proposing to decrease the minimum wage. Essentially what California has done is, in a way they’re creating an issue to fix another issue but that issue isn’t being fixed. People are either living in storage containers or in dorms where they share a bathroom with multiple people like I had to or living in their vehicles the van or RV living and these people made more than I did when I was working at Alcatraz. commuting is easy slightly I traveled 45 minutes to and from work as opposed to the hour and a half traveling that I do traveling to my job now in New York. The difference between New York and California is that New York the cost of living are still sustainable and we still have social programs. I Believe the only way to fix this is to lower taxes give incentives to landlords who decrease their rent to make it more affordable for low and middle income Residence and to continue mandating housing developers to set aside affordable housing. Although California and many major cities have already Made college free instead of allowing people to drown in student loan debt since college or trade like real estate, construction or automotive or when you go to college to pick up something that requires a college degree like Doctor, nurse, teachers lawyers or police officer you know people we need in society whatever you do Don’t pick up liberal arts because you’re not going to get anywhere. If California Continues on the route that it’s on then it will end up imploding and seem more like Detroit.

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    AirBNB

    All right so I’m not an expert on Airbnb considering the fact that I’ve never tried it before and I admit considering the negative impact it has had on the renters markets I’m not fond of the premise. Especially when Landlords take advantage of The Ellis act so they can open up Airbnb’s to get a larger profit, while charging higher rents to long-term renters. For a person who lived in San Francisco for six months I found it to be very frustrating to try to find a Room on Craigslist to then realize it was just an Airbnb in addition to some charging $1000 a week for said room that’s $4000 a month, as if There weren’t enough reasons to be slightly against Airbnbs, Bloomberg released A study On December 10, 2015 from the Harvard business school that shows that Airbnb unfortunately enabled discrimination. Due to the lack of anonymity people with white sounding names were more likely to get approved then Black sounding names by host and in February 2017 airbnb host permanently banned after discrimination against a woman by the name of Dyne Suh and just recently Bob Marley’s granddaughter was checking out at of her Airbnb when the neighbors call the cops claiming that Black women were stealing items from the house of the host they were renting from and this wasn’t the first time it happened in 2016 A couple were caught off guard when police came to the Airbnb rental in Georgia pointing guns stating the same thing that they’re neighbor called the cops because they thought they broke in the house that same couple then started a business called noirbnb. Although airbnb isn’t directly responsible for these isolated incidents it has been a contributing factor. On the side of the hosts there’s a lot of risks involved such as the customer overstaying their welcome and turning into squatters or damaging their places and although there is some insurance involved it’s not guaranteed that you’re going to get the maximum and if you’re using your own place you have to make sure that you follow the law to the letter if not you could be on the hook for thousands of dollars like an artist in New York who lost her rent stabilized $1500 Tribeca loft and fined $185,000. Airbnb states it lists the rules for cities but it’s up to the host to make sure they’re not breaking the law And ultimately I agree. Personally I’m not going to knock something have never tried before except when I stay with family members but For me Airbnb is for occasions when you have a large group with you, Instead of getting multiple hotel rooms and skimming on privacy, you can save money and you still have privacy so If this is you or you want to host then Airbnb may be the right fit for you If not you can always go to timeshares and vacation clubs or purchase your own rental property and not rent apartments but if you don’t have that luxury then Do Airbnb for a couple months until you can afford to invest in a condo, co-op, brownstone or multiple family home so you can use as a rental property. Just make sure you inform your community that you are hosting an Airbnb especially when you’re renting out a house or condo to avoid misunderstanding.

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    California housing bubble

    The renter market in California is collapsing on itself and the real estate bubble will burst within the next year.

    California ranks high on everything housing to transportation. When living in the Bay Area I lived with a friend and 16 other people I only had to pay $400.00 a month with full amenities and to get to work I had to $198.00 to get to work a month now that’s a good price for California but other people weren’t so lucky.

    SRO
    $833

    micro studio
    $1100-1600

    studio efficency
    $1400

    1 bed room
    $1895-3600

    the cheapest rentals are actually hard to comeby and there are some who are renting rooms for 1100-1500 for A Room. this is all in the city if you live in south of sf it gets cheaper but your further away from civilization and transportation think Jamaica Queens,Westchester New York and Castile hill in the Bronx. It’s gotten so expensive in San Francisco that it’s become a corporate housing town so unless you you work for a corporation like The major social media companies you’re going to find a hard time finding a place it gets worse as you go to east and South Bay Antioch and Oakland are getting more and more gentrified with hilltop being its next target you still have outer cities/ micro towns like el sobrante, San Pablo, north Richmond, Pinole, Hercules, rodeo, Vallejo, Middleton Fairfield and Antioch’s micro cities.

    Since The housing bubble is bursting along with the renters market start investing in Foreclosures and rental property Where you can build a Business CO-Op and become job creators where you can hire veterans, homeless, minorities and minors and work with communities outreach and drug rehabilitation groups to assist recovering drug addicts and single parent households.

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