24 hours to hell and back Brownstone bistro

In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.

His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.

He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.

Let’s get down to some of the issues

Big deals

  1. Cleanliness
  2. Guest first
  3. Respect
  4. Outdated system
  5. Temperature control
  6. Health standards
  7. Lack of training

Subtle issues

  1. Employees on their cellphone while on duty

I am more concerned with guest interaction then employees being on their cell phones

As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor

The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.

As discussed in several of my blogs guests are a priority hence guest first remember guest service

  • Greet
  • Usher
  • Engage
  • Smile
  • Thank

S mile

E ye contact

R espect

V alue the time

I nitiate guest contact

C reate service solutions

E nd with a thank you

I am all for employees expelling energy while it’s slow so as long as its in a productive manner.

Examples every service job I’ve had weather it was

  1. Alcatraz
  2. Hornblower
  3. American outlet
  4. AMC
  5. Toys R Us
  6. Mars2112

I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.

You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.

So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests

Cell phone usage

Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking

Temperature control

Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.

With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.

First in first out When in doubt throw it out

Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.

The kitchen

Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit

Passion over paycheck

If you were working and you are not going to give it your best or show your interest for the job then leave.

Pos systems

It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros

Renovate, Revamp and renew

Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)

Lastly take care of yourself and your employees get rid of dead weight

Thank you for reading

Small businesses of the week are

paladarny

Midnight express

Check out

Final facts with Alyssa

Earl verbatim

Blogger of the week

HEALTHY FIT COUPLE

Earl of words

Crowed Funding of the week

gf.me/u/knh44h
gf.me/u/knh5vh

shark tank week

https://www.kickstarter.com/projects/lhrf/coffee-in-my-cup-with-a-side-of-book

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

Advertisements

McDonald’s business news

A 32 week old pregnant woman from Canada who stopped at McDonald’s for a caffeine rush got more then what she expected when she ordered a latte from a McDonald’s drive-thru in Alberta, Canada

She drove off and took a sip, it tasted funny and her mouth burned luckily she a bottle of water in her which she used to rinse out her mouth she went back and informed the manager about the state of her coffee.

It turns out the coffee machine which was being cleaned and the milk supply line was connected to cleaning solution which caused the cross contamination.

Both mother and child are expected to be okay, McDonald’s apologized and is reviewing its cleaning practice.

Given the fact that I have had massive food poisoning on more then several occasions And considering The fight for 15 movement I have to say that most of the employees need more training on food handling.

If you like what you’ve read please like and subscribe to keep up to date

If you want to support the blog be sure to checkout my amazon and other offers like

Paleo diet, donate to my PayPal or if you want to be featured my blog, instagram, Snapchat, Facebook and Twitter feel free to send me an email at emilio.perezjr@ceoenterprisenx.com

Small Streamers of the week goes to

Nateflicks subscribe to his channel and catch up with his live show at
https://www.youtube.com/user/NatesTurn
since we are on the subject of Mcdonald check out his latest employee evaluation on the

LAS VEGAS MCBEATDOWN

https://youtu.be/4zbIYJyGbUg
Check out

Final facts with Alyssa

Earl verbatim

Blogger of the week

HEALTHY FIT COUPLE

Earl of words

Small businesses of the week

Paladar

Shark tank of the week

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

https://www.kickstarter.com/projects/maykaidee/preview-the-new-may-kaidee-nyc-location

Niche marketing

if you have a business the best ways to advertise are

  1. Meet ups this is actually great way to get business for restaurants, rental spaces and products you can find or start a group with in your niche
  2. Facebook groups and Twitter hashtag’s Twitter hashtag is as hard as posting on Facebook or Instagram however if done right you can really get a lot of traffic one of the ways is join the Facebook group relevant to your niche,
  3. Build a blog or vlog or have someone who had a blog for YouTube channel to promote your business for example You probably seen a channel I promote in return she promotes my blog.
  4. What’s trending: Another thing you can do is try to find whatever and find a way to incorporate that into your ad an example of that would be yesterday was chicken wings day many businesses used that hashtag to advertise their businesses it was also the roast of Bruce Willis So a perfect ad for that would be “let them Roast Bruce Willis we’ll fry the wings” this could’ve been done by any restaurants like midnight express or Paladar Brazilian barbecue
  5. Video marketing like #inmyfeelingschallange is a great way to get the attention of the viewer

https://youtu.be/Pq2zurhCXf8h

Grab their attention and strike their curiosity with videos, photos and post

For more information on Niche marketing you can check out this e-book Finding niches made easy or goto Amazon and check out Dosh the free rebate app that pays you to shop

Are you purchase any of your products that I have listed above you’ll get a month of free advertising with a value of $1500.00

Employ the homeless

OK I want to talk about something that holds true to my heart in June 2016 I had the pleasure and opportunity to learn and spend time with people in need and help addicts there is a nonprofit agency by the name of victory outreach ministries

they run several rehabilitation homes and training centers across the world. these programs that are available to assist people to get off drugs and alcohol they also provide them with on the job training and life skills to assist them to get their lives back on track.

It’s done in 2 phases

phase 1

they work with you for six months to year after you graduate you’ll be in you’ll get extensive studies, counseling and learn skills to go back out into the job market.

phase 2 which consist of a sober living environment where you begin seeking employment in the meantime you will have people who are going to work with you so that you won’t go back to drugs and alcohol.

Training centers are completely different, The urban training centers provide education and training for those who seek to go out to become missionaries and pioneers to build churches and rehabilitation homes and to assist those in need and to help stop gang violence.

These training centers are located in Strategic cities in the world.

Why do I speak of this you may ask It’s because in order to get the homeless off the street, people off drugs, children back in the arms of sober parents and gangs to die out we need to start doing this and with our immigrant population slowly fading away due to the trump administration farmers and other corporation may be able to take advantage of this rather than the immigrants that are desperate to Come into this country and work. if you’re a business and you need workers utilize services Provided by nonprofit organization you’d be assisting them in learning new skills that they can take too the workplace and begin to have dignity, self-respect and self worth.

This is a great opportunity to make a difference especially if you want to help the homeless people and addicts that take away from your business rather then give into it, by doing this you are helping veterans, homeless people, at risk youth and reformed people.

For more information check out
http://victoryoutreach.org
https://www.doe.org
http://caridadcharity.com
http://www.bayarearescue.org

or to hire everyday people check out

Wonolo

Check out Moonlighting

Thank you for your support

Customer service

Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

Today were going to go over several aspects of customer/guest service

  1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
  2. Be approachable, Post posture is important try not to lean never cross your arms
  3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
  4. Always be objective and understanding to the customers concerns and complaints.
  5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
  6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
  7. Be courteous, be mindful and be on time.
  8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

Check out his YouTube channel and this video that will help you and employees deal with customers

Or check out Go the extra mile by Tycho press or

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

if you like what you read please subscribe like and share if you wish to support this blog you can donate to my PayPal , shop on Amazon or download Dosh The app that gives you money every time you shop, dine or travel you get five dollars automatically when you sign up and and additional five dollars every time you or for someone else

Streamers the week goes to

Final facts with Alyssa

Bloggers the week goes to

Kitchen docs
Mecklins

To hell and back episode 2 old coffee pot

The old coffee pot is a breakfast restaurant in the middle of The busiest French quarter of New Orleans In this episode I have seen numerous things wrong with this restaurant here’s my evaluation of the restaurant before it’s makeover

  1. Lack of supervision and management. Your management and employees are a representation of your business where are the ambassadors so when they are unhappy or when there is lack of supervision that reflects on you and quite often when you have Poor leader ship and supervision employees will do as they please
  2. Lack of customer or Quality service It is important that your employees greet customers with respect and glee Employees should Pay attention to customers and check on them as much as possible unless you have Zioskthen all you need is a pager just don’t hold it against your employees too much.
  3. Lack of quality control: when it comes to food you need to remember several rules taste it before you send it when I doubt throw it out For exampleI went to Starbucks at an undisclosed location and bought a Parfait grab the first one The texture was off took it back look to see the other two that were left and the same thing the texture was watery so I brought it to the employees attention you gave me A fresh one but he put the other two that I Warned him about back on the shelf this should not happen. Be sure to practice food safety guidelines to not contaminate your food by licking the plate
  4. Lack of marketing: when you have Idol time be sure to use it in a more productive manner if it’s busy outside and slow inside the best thing to do is to lure customers. Several ways you can do that invite them inside or you can give out samples your best dishes do this as often use meetups to invite customers
  5. Poor body language (post posture) when greeting a customer don’t let them see you lean on the counter give them a sense of belonging gratitude for being there
  6. Make sure you clean up after every shift or as frequent as possible to avoid any infestation
  7. Atmosphere
  • Make sure your guest feel more welcomed And less of an inconvenience for more look to number 2 and 5

as if you like what you read please subscribe like and share if you wish to support this blog you can donate to my PayPal , shop on Amazon or download Dosh The app that gives you money every time you shop, dine or travel you get five dollars automatically when you sign up and and additional five dollars every time you or for someone else

Streamers the week goes to

Final facts with Alyssa

Bloggers the week goes to

Kitchen docs
Mecklins

Predictions for 2024

Those who know me know where I stand on Donald Trump I don’t trust him When he first ran for president he reminded me of zapp brannigan and Richard Nixon I was wrong and I want to apologized For insulting Zapp brannigan but nonetheless he wants to build a space force last year during his inauguration Are you sad we needed to prepare will you need it to start building businesses working together to purchase real estate instead of spending it on marches I said we need to be more innovative we need to do missionary work and help those of country of people who risk everything to come we needed to fix up Puerto Rico we need to invest One Puerto Rico is beyond repair due to the hurricanePeople in Mexico are being held in detention centers Nazis are back he made peace with North Korea which is a good thing, this is what we need to start doing we need to play the game in 2020 Donald Trump will be reelected and after that we’re fucked Three things will occur between 2021 and 2024 there’s going to be an economic crash, then a Civil War and then World War III, then the election of 2024 will be canceled and the right will be OK with this and we can’t blame anybody but ourselves because we didn’t do what we were supposed to do we didn’t fix Puerto Rico we didn’t fix Mexico and now he has the hanging fruit so today we will you start a new day we begin by making preparations a contingency plan We all need to come together.

If you like what you read tip me on PayPal or check out my sponsors

MRE

Atomic lighter

Check out Dosh The rebate app that pays you back for traveling, shopping and dining get five bucks automatically just for signing up

This is the do it yourself instruction on how to create a portable battery built off of solar panels Click Here!

Survival guide

Survival guide 2

Simons green house

 

Blogger the day

Ashley Hall Learn how to throw axes with live whilst you’re alive

Check out her YouTube channel

and also check out my lifetime streamers

Nateflicks

Final facts with Alyssa

Marlar house

For more financial education check out

Minority mindset

Dr. Boyce Watkins

Cory Brims channel

 

 

 

 

 

Gordon Ramsay’s to hell and back episode review

In this very first emotional premiere of Gordon Ramsay’s to hell and back we see the transformation of Bella Gianna’s a restaurant in Congers, New York and deal with important issues that strike small business owners like immediately spoilers ahead let’s dive into it. Now the first thing I noticed was the owner Vinni who was suffering from A severe state of depression after the loss of his brother in law and the declined of his business. He Felt like he failed his parents who were the ones keeping the restaurant afloat, His level of anguish and resentment showed in the way he treated customers, his employees and his family, The chef had ultimately given up due to stress brought on by Vinni. The Decour was old and the kitchen was not up to code The restaurant had gone through hell with the help of Gordon Ramsay,The family, staff and crew a simplified menu, revamp, rebranding and renovation of the restaurant he managed to turn it around in just 24 hours while working together with ultimately it was up to Vinni To maintain this new style. Now I want point out a couple things.

  1. It is just as important for an employee to maintain order as it is for the employer. Make sure that you maintain your space and disregard orders deemed impulsive or illogical continue to follow food and safety rules
  2. As an employee of a small business understand that you are not just an employee but a partner and member of the family and to treat it as such even if that means tough love don’t just complain but maintain.
  3. Take initiative to improve company standards bringing your own style and flavor and make that difference.
  4. As an Owner listen to the employees and your customers change what needs to be changed and if you are past the point of no return and are bleeding money And can’t get Gordon Ramsay or celebrity to help you I urge you to set up a crowdfunding campaign and offer incentives to those who partner with you.
  5. revamp And rebrand your restaurant invite members of the community as well as influencers that will help you along your journey
  6. After you have revamped, Rebrand and renovate Use social media and sites like meet up’s to invite more customers to dine at your restaurant
  7. always remember you’re never alone whether you’re in business or in life so talk to someone about your struggle. Everyone fails in life but life is as long as you keep it the opportunity to rise above failure is nearby so don’t give up.

That’s what I learned from the first episode Let me know what you guys think of the episode and join me next time also if your A small business owner, student, I do blog on business and education as always don’t forget to check out my streamers the week

Marlar house for your daily dose of weird news visit

Nateflicks for employee evaluations, rewind and Pet peeves

Final facts with Alyssa, The opposition of TOMI LAHREN’s Final thoughts

Subscribe to their YouTube channel follow them on Facebook Twitter and Support them on Patreon if you need resume and cover letter checkout Alyssa’s website alyssamcnerney.wixsite.com/portfolio

Escape from the bay

It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

check out Final facts with Alyssa

Masterpiece cake shop

Today the Supreme Court ruled in favor of masterpiece cake shop owners given them religious freedom to not make a cake for a gay Here are a couple of suggestions

  1. If you’re proud of your principles can you should be proud enough to have a scarlet letter on your door or website stating you do not sell gay wedding cakes because it goes against your religious ideology or at least put your religious affiliation in the title of your bakery
  2. Recommend customers to a secular bakery This way at the same time you’re at least working together with the community and helping other businesses that could use The publicity and money.
  3. If you’re getting married congratulations be sure to call every cake shop or at least post it on Twitter or Facebook to get recommendations for local bakeries

anyway that’s all I have for today

But check out small streamers like Marlar house your daily weird news, Nateflicks and Final facts with Alyssa you can support my blog via PayPal