The great part about today’s technology is the communication aspect as a small business or startup is the privilege of social media, email and phone notification you can connect with your customers.
For example on September 14 spectrum had several outages in the northeast granted in some areas outages where caused by Hurricane Florence however in New York weather wasn’t an issue.
However they decided to address everyone individually rather then as a whole this might have been a strategic move on their part, although I believe rather then your customers having to find you for information it’s better as a business to reach out to your consumers it saves time and money.
Thanks to features like social media outlets and notifications on your electronic devices you can seek your customers to inform them of any issues.
that’s all I have if you want to sign up for Uber or postmates and try Instacart as soon as I can get on I’ll do a review check out my other job app reviews support me on Amazon or PayPal.
Kickstarters of the week
Caturday a Cat cafe which is trying to open in Orange County also check them out on Facebook or check out their website Caturdaylounge.com
Gourmonade a San Francisco lemonade stand who hit news for devastating reasons the owner Vicktor Stevenson has garnered support among his community
strike cord media they are an independent news organization dedicated to empower the audience with unbiased news and information to promote facts they have been around since the bush era.
OnegoHub download the app to find the hottest night clubs in your city
In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.
His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.
He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.
Let’s get down to some of the issues
Big deals
Cleanliness
Guest first
Respect
Outdated system
Temperature control
Health standards
Lack of training
Subtle issues
Employees on their cellphone while on duty
I am more concerned with guest interaction then employees being on their cell phones
As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor
The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.
As discussed in several of my blogs guests are a priority hence guest first remember guest service
Greet
Usher
Engage
Smile
Thank
S mile
E ye contact
R espect
V alue the time
I nitiate guest contact
C reate service solutions
E nd with a thank you
I am all for employees expelling energy while it’s slow so as long as its in a productive manner.
Examples every service job I’ve had weather it was
Alcatraz
Hornblower
American outlet
AMC
Toys R Us
Mars2112
I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.
You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.
So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests
Cell phone usage
Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking
Temperature control
Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.
With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.
First in first out When in doubt throw it out
Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.
The kitchen
Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit
Passion over paycheck
If you were working and you are not going to give it your best or show your interest for the job then leave.
Pos systems
It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros
Renovate, Revamp and renew
Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)
Lastly take care of yourself and your employees get rid of dead weight
It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.
rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills
Today the Supreme Court ruled in favor of masterpiece cake shop owners given them religious freedom to not make a cake for a gay Here are a couple of suggestions
If you’re proud of your principles can you should be proud enough to have a scarlet letter on your door or website stating you do not sell gay wedding cakes because it goes against your religious ideology or at least put your religious affiliation in the title of your bakery
Recommend customers to a secular bakery This way at the same time you’re at least working together with the community and helping other businesses that could use The publicity and money.
If you’re getting married congratulations be sure to call every cake shop or at least post it on Twitter or Facebook to get recommendations for local bakeries
First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.
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As I am writing this it is 20th of May 2018 we are way past due from any progress that is being made So we need to look at progression. When I thought about progressive ideology is I thought about our future I remember this ride from Magic Kingdom In Disney World Orlando my favorite ride of the whole park has to be the carousel of progress which first premiered during the worlds fair in Flushing Meadow Park in Queens, New York Which opened up on April 22, 1964- October 18,1964 and re-opened on April 21, 1965 and finally closed again in October 17, 1965. The carousel progress follows a family Who lived through centuries of innovation to find out more about this and the worlds fair You can read more about it at Wikipedia. Last year I went on vacation with my sister and my niece in honor of my mother who died in 2015 the day we left was before hurricane Maria I remember hearing people talk about how they were preparing for the storm this was also around the time Puerto Rico got hit in the one thing that pissed me off was About three weeks before Charlottesville And all I could think about was in 2017 instead of dealing with hurricanes and other natural disasters to make them less damaging by any means whether it’s building a dam building your house or higher or having a pipeline so the water would be collected through that pipe rather than going into your house Or flooding your front yard which can then be used to water your lawn, or having a filtration system so you can have clean water when the water plant shuts down But instead of that we’re dealing with freaking Nazis and that is rather upsetting So today I want to talk about Just that innovation. California has found a way to make buildings earthquake proof and I believe they’re implementing that into housing development Norway is building an underground tunnel and do you have Elon musk boring project as well as the martian colonization plan, 3-D printing and nano technology which can so what are your innovative ideas to reduce the amount of casualties during disasters.
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Protesting is a very lucrative business because it brings so much money not only to the local government but insurance companies and store owners. Every time You protest you have to pay for permit and when you do that depending on what your protest cops will either be for it or against it, For example if you are protesting gang violence
The police love that because you’re taking them to the bad guys so they can eventually know who they are and arrest him and rightfully once they arrest them they get money for putting the bad guys in jail whether it’s legal fees, court costs etc.. or through civil asset forfeiture and rightfully so, they also get the drugs and guns off the street to then turn a profit by reselling those items and then arresting people and In a form of a sting and that essentially is a good thing. However when you protest a corporation, police or a government official then you go to City Hall get a permit protest they hire rioters, looters and Provocateurs
this is where everybody makes money except for the protesters. So you continue on with your schedule to protest you March someone start some shit damages stores and properties that have nothing to do with the reason you were protesting then they turn around arrest you make money off of you because you have to pay all these legal fees and fines and damage to property and you probably had nothing to do with it but because they were in your protest well you’re held responsible among the thousands of people who followed you. Everybody’s happy why because they got you who to them you’re a nuisance, businesses and car owners are happy because they get insurance money for property damage, the insurance company is happy because they get to raise premiums and landlords are specially happy because they get to kick you out of your rent controlled or subsidized apartment and rent it to someone who will overpay for your apartment then you have the companies like Amazon, eBay, ebates and Other companies that are willing to sell your stuff for a cut, then you have the art Supply and electronic stores they love you because you’re giving them profit by making signs and printing fliers or buying ink and paper. Did I mention that cops are happy as well by arresting you because not only do they get a profit from corporations you are protesting but they also get a cut for arresting you and the people protesting especially when you’re protesting One of their own. When you get arrested for protesting you become a martyr but you’re also taking up space for someone who really needs to be in a cell like criminals and corrupt politicians corporations and people Who don’t deserve to wear the badge. So here’s some advice instead of protesting corporations and businesses like waffle house or Starbucks or whatever company made the mistake or greedy politicians and police the one thing I do suggest to do is use that money to change the society we live in all that money that you get from donations give it to after school programs that they’ve cut give at towards bonding funds or to towards college Tuition so people don’t have to pay for student loans for not going to community college, support small businesses in your community including black businesses, or use it toward Community development or send your money towards aid for Third World countries or animal shelters or your favorite politician anything and of course if you have to protest remember couple things then I highly suggest you either A. Vet every person that is marching with you or hire security. Protesting is part of our First Amendment right it’s always for a good cause and when used responsibly unlike Charlottesville or Berkeley
but like standing rock where you show them that we are not like you we will not resort to violence and we will stand and protect our land and home From a Tyrannical entity As stated in the second amendment.
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When I think of building communities or villages there are several managements companies that really comes to mind and that’s urban America properties owned by Philip M. Eisenberg and his 2 sons Joshua and James Eisenberg Who owns several properties in New York City and LRC. They built a business out of fixing and building communities. When I hear community building a couple come to mind
What makes these properties stand out is that they’ve built a community with inside it’s walls everything from grocery store, deli’s, Supermarkets, dr offices, pharmacies to schools and programs that work to strengthen the people in the community. This is what we need to do need to build communities like this communities that support local businesses, farmers and programs that benefit the communities Taino towers house a collage, a charter school, a church, grocery stores and a pharmacy, urban America sites like river crossing are home to schools and programs like RBI and PS55 The children aids society. So when building a COOP community think of Phillip M. Eisenberg, COOP CITY And Parkchester community and the Amish community Philip Eisenberg
in closing when building communities build businesses inside that community invest, infrastructure, innovation and in the youth of today
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As previously stated in one of my blog titled service transcends every thing as a business owner you are allowed to have your opinions just as long it doesn’t affect the way you treat your customers. When you own a business the only reason you should refuse service is if they are violating the rules of conduct and policy which is the responsibility of the rep to make clear what those rules are and the consumers responsibility to agree to those terms for example Hosta muerte coffee, Starbucks, Waffle House and happiest hour I’m going to break as short and sweet as possible
In the case of hasta muerte coffee They profile and judge one man based on the actions of many this is the same thing the few do to the minority community two wrongs don’t make a right their policy is one that has been fought against through out history
According to Starbucks they don’t have a policy stating that you have to buy something to sit down nor is it unorthodox to wait for a party to arrive depending on the behavior of the patron will justify if you as a manager or business owner can have them removed from the premises and instead of using police as your own personal security considering they have a difficult job hire a security company to handle trivial matters like the one in LA.
Waffle house I want to talk about 2 instances the first happened in Saraland, Al if you are going to change for plastic cutlery charge it in the meal for the to go orders and if you are a customer write a review don’t make a scene. police should be called under extreme emergencies like if it becomes a violent situation the second incident was in pinson, Alabama where they locked the door and claimed they were closed now there’s 2 possible explanations why they would be closed and still have people in there 1. It’s a private event now because there weren’t over 20 people that could possibly be ruled out 2. It was last call they were going to shut down temporarily to replenish stock or fixing maintenance issues they weren’t going to open to anyone these were the last customer for that time and it’s Coincidental not everything is about race.
Now onto our final businesses which is the happiest hour vs Greg Piatek in January 2017 a patron went into a bar by the name of the happiest hour to get a couple before heading to the 911 memorial while their he claimed that the bar staff kicked him out for having a maga hat stated that any one who supported trump and policy’s would not be welcomed at the bar let’s give him the benefit of the doubt for a second and say it was due in part to his hat a lot of places of business have strict dress code for example the Chucky cheese in Harlem has a policy that bars Saggy pants, due rag, bandannas and gang affiliated paraphernalia. Now back to the bar, the owner of the bar is claiming that the customer was belligerent and rude. If the customer is being difficult and is a threat to the establishment as an owner your are justified in kicking him out.
In conclusion
If you feel bold enough to discriminate wear the scarlet letter
Cops have a hard enough job as it is do not bother them with trivial matters
business owners notify potential customers of any changes to the restaurant
Neither Should jump to conclusions
If you feel mistreated write a review
Support businesses that will welcome your company
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