24 hours to hell and back Brownstone bistro

In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.

His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.

He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.

Let’s get down to some of the issues

Big deals

  1. Cleanliness
  2. Guest first
  3. Respect
  4. Outdated system
  5. Temperature control
  6. Health standards
  7. Lack of training

Subtle issues

  1. Employees on their cellphone while on duty

I am more concerned with guest interaction then employees being on their cell phones

As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor

The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.

As discussed in several of my blogs guests are a priority hence guest first remember guest service

  • Greet
  • Usher
  • Engage
  • Smile
  • Thank

S mile

E ye contact

R espect

V alue the time

I nitiate guest contact

C reate service solutions

E nd with a thank you

I am all for employees expelling energy while it’s slow so as long as its in a productive manner.

Examples every service job I’ve had weather it was

  1. Alcatraz
  2. Hornblower
  3. American outlet
  4. AMC
  5. Toys R Us
  6. Mars2112

I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.

You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.

So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests

Cell phone usage

Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking

Temperature control

Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.

With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.

First in first out When in doubt throw it out

Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.

The kitchen

Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit

Passion over paycheck

If you were working and you are not going to give it your best or show your interest for the job then leave.

Pos systems

It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros

Renovate, Revamp and renew

Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)

Lastly take care of yourself and your employees get rid of dead weight

Thank you for reading

Small businesses of the week are

paladarny

Midnight express

Check out

Final facts with Alyssa

Earl verbatim

Blogger of the week

HEALTHY FIT COUPLE

Earl of words

Crowed Funding of the week

gf.me/u/knh44h
gf.me/u/knh5vh

shark tank week

https://www.kickstarter.com/projects/lhrf/coffee-in-my-cup-with-a-side-of-book

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

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Customer service

Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

Today were going to go over several aspects of customer/guest service

  1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
  2. Be approachable, Post posture is important try not to lean never cross your arms
  3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
  4. Always be objective and understanding to the customers concerns and complaints.
  5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
  6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
  7. Be courteous, be mindful and be on time.
  8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

Check out his YouTube channel and this video that will help you and employees deal with customers

Or check out Go the extra mile by Tycho press or

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

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Gordon Ramsay’s to hell and back episode review

In this very first emotional premiere of Gordon Ramsay’s to hell and back we see the transformation of Bella Gianna’s a restaurant in Congers, New York and deal with important issues that strike small business owners like immediately spoilers ahead let’s dive into it. Now the first thing I noticed was the owner Vinni who was suffering from A severe state of depression after the loss of his brother in law and the declined of his business. He Felt like he failed his parents who were the ones keeping the restaurant afloat, His level of anguish and resentment showed in the way he treated customers, his employees and his family, The chef had ultimately given up due to stress brought on by Vinni. The Decour was old and the kitchen was not up to code The restaurant had gone through hell with the help of Gordon Ramsay,The family, staff and crew a simplified menu, revamp, rebranding and renovation of the restaurant he managed to turn it around in just 24 hours while working together with ultimately it was up to Vinni To maintain this new style. Now I want point out a couple things.

  1. It is just as important for an employee to maintain order as it is for the employer. Make sure that you maintain your space and disregard orders deemed impulsive or illogical continue to follow food and safety rules
  2. As an employee of a small business understand that you are not just an employee but a partner and member of the family and to treat it as such even if that means tough love don’t just complain but maintain.
  3. Take initiative to improve company standards bringing your own style and flavor and make that difference.
  4. As an Owner listen to the employees and your customers change what needs to be changed and if you are past the point of no return and are bleeding money And can’t get Gordon Ramsay or celebrity to help you I urge you to set up a crowdfunding campaign and offer incentives to those who partner with you.
  5. revamp And rebrand your restaurant invite members of the community as well as influencers that will help you along your journey
  6. After you have revamped, Rebrand and renovate Use social media and sites like meet up’s to invite more customers to dine at your restaurant
  7. always remember you’re never alone whether you’re in business or in life so talk to someone about your struggle. Everyone fails in life but life is as long as you keep it the opportunity to rise above failure is nearby so don’t give up.

That’s what I learned from the first episode Let me know what you guys think of the episode and join me next time also if your A small business owner, student, I do blog on business and education as always don’t forget to check out my streamers the week

Marlar house for your daily dose of weird news visit

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Final facts with Alyssa, The opposition of TOMI LAHREN’s Final thoughts

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Escape from the bay

It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

check out Final facts with Alyssa

Play the game

First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.

If you like what you’ve read please consider supporting me on PayPal check out my Amazon

Book of the month goes to Tami Green’s Control the future Thought technology For influencers

another final facts is coming to you by Alyssa Marie and also look out for Nateflicks

Check out brian Fritz’s Channel network 126 where he talks about the struggles live in California which will be a topic on my next blog

Patrons and business owners rights

As previously stated in one of my blog titled service transcends every thing as a business owner you are allowed to have your opinions just as long it doesn’t affect the way you treat your customers. When you own a business the only reason you should refuse service is if they are violating the rules of conduct and policy which is the responsibility of the rep to make clear what those rules are and the consumers responsibility to agree to those terms for example Hosta muerte coffee, Starbucks, Waffle House and happiest hour I’m going to break as short and sweet as possible

  1. In the case of hasta muerte coffee They profile and judge one man based on the actions of many this is the same thing the few do to the minority community two wrongs don’t make a right their policy is one that has been fought against through out history
  2. According to Starbucks they don’t have a policy stating that you have to buy something to sit down nor is it unorthodox to wait for a party to arrive depending on the behavior of the patron will justify if you as a manager or business owner can have them removed from the premises and instead of using police as your own personal security considering they have a difficult job hire a security company to handle trivial matters like the one in LA.
  3. Waffle house I want to talk about 2 instances the first happened in Saraland, Al if you are going to change for plastic cutlery charge it in the meal for the to go orders and if you are a customer write a review don’t make a scene. police should be called under extreme emergencies like if it becomes a violent situation the second incident was in pinson, Alabama where they locked the door and claimed they were closed now there’s 2 possible explanations why they would be closed and still have people in there 1. It’s a private event now because there weren’t over 20 people that could possibly be ruled out 2. It was last call they were going to shut down temporarily to replenish stock or fixing maintenance issues they weren’t going to open to anyone these were the last customer for that time and it’s Coincidental not everything is about race.
  4. Now onto our final businesses which is the happiest hour vs Greg Piatek in January 2017 a patron went into a bar by the name of the happiest hour to get a couple before heading to the 911 memorial while their he claimed that the bar staff kicked him out for having a maga hat stated that any one who supported trump and policy’s would not be welcomed at the bar let’s give him the benefit of the doubt for a second and say it was due in part to his hat a lot of places of business have strict dress code for example the Chucky cheese in Harlem has a policy that bars Saggy pants, due rag, bandannas and gang affiliated paraphernalia. Now back to the bar, the owner of the bar is claiming that the customer was belligerent and rude. If the customer is being difficult and is a threat to the establishment as an owner your are justified in kicking him out.

In conclusion

  1. If you feel bold enough to discriminate wear the scarlet letter
  2. Cops have a hard enough job as it is do not bother them with trivial matters
  3. business owners notify potential customers of any changes to the restaurant
  4. Neither Should jump to conclusions
  5. If you feel mistreated write a review
  6. Support businesses that will welcome your company

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If you want to open up your own business

Now that the new tax plan has been approved and net neutrality has been repealed here are things you can do to get your business off The ground.

1.Crowd funding

  • Kickstarter
  • Indiegogo
  • Crowdfire
  • Gofundme
  • Prosper

2. 401K financing

3. Unsecured funding

4. Self funding, self advertising, self promotion

5. Grants

6. loans

Because if there’s a lot going on it’s not guaranteed that people are going to see your campaign with out the help.

when marketing your campaign There are many ways to market your campaign I’ll be happy to share with everyone if you’re lucky I’ll even blog about.

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Service transcends everything

Service transcends everything if we’ve learned anything this year especially with boycotts is that most people can careless what you think just as long as the product you are selling is good as a matter of fact the mirror threat of a boycott can actually earn you more customers than lose perfect examples are as followed

  • Nordstrom
  • NFL
  • Keurig
  • Starbucks

Then you have places like Chick-fil-A or the coffee taverns in billings, MT where it didn’t make a difference in the matter this is because they provided good service despite their opinions. People will come back to you as long as you have the 4 p’s

  1. Product
  2. Price
  3. Place
  4. Promotion

As long as you have what they need at a good price at convenient location and display a great attitude you’ll make it.

In closing Everybody has an opinion but as long as your opinions doesn’t effect the way you treat your customers then you’re perfectly fine but also remember Products and services must be good.

https://www.kickstarter.com/projects/legging-panta-shoes/we-give-you-the-affordable-leggingshoestm-aka-pant

https://www.kickstarter.com/projects/trioplantbased/open-trio-plant-based-restaurant-in-minneapolis

https://www.kickstarter.com/projects/1745779894/i-que-bbq-where-intelligence-meats-the-grill

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