24 hours to hell and back Brownstone bistro

In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.

His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.

He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.

Let’s get down to some of the issues

Big deals

  1. Cleanliness
  2. Guest first
  3. Respect
  4. Outdated system
  5. Temperature control
  6. Health standards
  7. Lack of training

Subtle issues

  1. Employees on their cellphone while on duty

I am more concerned with guest interaction then employees being on their cell phones

As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor

The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.

As discussed in several of my blogs guests are a priority hence guest first remember guest service

  • Greet
  • Usher
  • Engage
  • Smile
  • Thank

S mile

E ye contact

R espect

V alue the time

I nitiate guest contact

C reate service solutions

E nd with a thank you

I am all for employees expelling energy while it’s slow so as long as its in a productive manner.

Examples every service job I’ve had weather it was

  1. Alcatraz
  2. Hornblower
  3. American outlet
  4. AMC
  5. Toys R Us
  6. Mars2112

I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.

You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.

So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests

Cell phone usage

Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking

Temperature control

Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.

With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.

First in first out When in doubt throw it out

Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.

The kitchen

Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit

Passion over paycheck

If you were working and you are not going to give it your best or show your interest for the job then leave.

Pos systems

It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros

Renovate, Revamp and renew

Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)

Lastly take care of yourself and your employees get rid of dead weight

Thank you for reading

Small businesses of the week are

paladarny

Midnight express

Check out

Final facts with Alyssa

Earl verbatim

Blogger of the week

HEALTHY FIT COUPLE

Earl of words

Crowed Funding of the week

gf.me/u/knh44h
gf.me/u/knh5vh

shark tank week

https://www.kickstarter.com/projects/lhrf/coffee-in-my-cup-with-a-side-of-book

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

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Uber vs postmates

I’m going to tell you several Key differences between Ubereats and postmates

Pay per delivery


Postmates can payout anywhere from $4.00-$6.00 per delivery

Uber pays $2.34-$5.55 per delivery

Payouts

Postmates pays 5-7 businesses

Uber you have the option to wait 4-5 businesses days or get the instant deposits sent to your bank for 50¢ or if you sign up for the Uber card you can cash out for free and get rewards on top

Postmates

Guarantees are given only if the total amount of tips and trips does not exceed these amounts so they cover the difference

  • $60.00 for 7 deliveries from 10:30am-1:30pm
  • $90 for 10 delivery’s from 5pm-9pm
  • $540 for 65 in five days from 12am Friday- 12am Wednesday

Uber eats

Regardless of tips and trips

$10- $20 per 4 deliveries you can make up to $160 in bonuses does not include trips and tips

Extra

Depending on the time and area you’re in you can qualify for extra cash

Start time

Postmates

start working within 2 weeks once approved they send you a hot and cold bag and postmates debit card (use for deliveries only

Uber eats

start working within 3-5 days

Transportation

Walker( public transportation)

Biker (Bicycle, moped, E-bike, scooter skateboard)

Car or partner with a friend

Tools

A portable charger

A bike lock and chain

Earphones

A water bottle

Reflective clothes

Rain gear

Bike helmet

Thermal hot+cold bag( not included with Uber eats)

Taxi app (Uber, lyft, via, Juno)

Google maps

7-Eleven APP

McDonald’s app

Referral and signup bonuses

Both post mates and Uber eats pays up to $250 postmates after 55 deliveries and Uber it’s first 35 deliveries

Tips and tricks

Check the bag

Be Customer Oriented ( smile and greet with more then one word)

Communication between merchant customer if they don’t have what the customer wants call the customer and see if and substitutes will do

call ahead(postmates only)

As opposed to Uber eat there will be times where you’ll have to pay with your post mate debit card as result it will tell you to order when you arrive if you are ordering from A restaurant and it tells you to order when you arrive call the restaurant and question and order it ahead (except Starbucks or fast food)

If you’re a walker and you have a lot of a ticket delivery take a cab

Do not click order pickup or order complete unless you have received or delivered the item to them

pay attention to the postmates map it will give you a clue as to where the drop off is

Both are good for networking

All I have to give for now if you’re interested in signing up for postmates or Uber eats you will be eligible to receive an amazon gift card up to $50 With the purchase of a portable charger

Minimum wage and higher education

For several years there has been this movement calling for a living wage that maybe reasonable for big corporation.

companies like Disney have raised their minimum wage voluntarily and continually providing discounts and services just for working for them Like tuition and housing.

Most companies provide benefits to its employees that don’t get taken advantage of

  1. McDonald’s
  2. Walmart
  3. Target
  4. Chipotle
  5. Verizon
  6. Home Depot
  7. Chase
  • So instead of staying stagnant and calling for $15 an hour when you can’t even serve food correctly Between expired parfait and soupy coffee, work at a place you’re passionate about whether it be marketing customer service hospitality and take advantage of their tuition programs are use our places you want to spend the rest your life at.
  • https://youtu.be/PI5S3EdvOuo

    New York and California also offer Free college

    if you’re looking for something better Or in your field check out these places and apps

    Postmate

    Uber

    Sign up for Freelancer.com

    Fiverr

    TaskRabbit

    Or join praxis the apprenticeship program

    Employ the homeless

    OK I want to talk about something that holds true to my heart in June 2016 I had the pleasure and opportunity to learn and spend time with people in need and help addicts there is a nonprofit agency by the name of victory outreach ministries

    they run several rehabilitation homes and training centers across the world. these programs that are available to assist people to get off drugs and alcohol they also provide them with on the job training and life skills to assist them to get their lives back on track.

    It’s done in 2 phases

    phase 1

    they work with you for six months to year after you graduate you’ll be in you’ll get extensive studies, counseling and learn skills to go back out into the job market.

    phase 2 which consist of a sober living environment where you begin seeking employment in the meantime you will have people who are going to work with you so that you won’t go back to drugs and alcohol.

    Training centers are completely different, The urban training centers provide education and training for those who seek to go out to become missionaries and pioneers to build churches and rehabilitation homes and to assist those in need and to help stop gang violence.

    These training centers are located in Strategic cities in the world.

    Why do I speak of this you may ask It’s because in order to get the homeless off the street, people off drugs, children back in the arms of sober parents and gangs to die out we need to start doing this and with our immigrant population slowly fading away due to the trump administration farmers and other corporation may be able to take advantage of this rather than the immigrants that are desperate to Come into this country and work. if you’re a business and you need workers utilize services Provided by nonprofit organization you’d be assisting them in learning new skills that they can take too the workplace and begin to have dignity, self-respect and self worth.

    This is a great opportunity to make a difference especially if you want to help the homeless people and addicts that take away from your business rather then give into it, by doing this you are helping veterans, homeless people, at risk youth and reformed people.

    For more information check out
    http://victoryoutreach.org
    https://www.doe.org
    http://caridadcharity.com
    http://www.bayarearescue.org

    or to hire everyday people check out

    Wonolo

    Check out Moonlighting

    Thank you for your support

    Customer service

    Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

    With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

    Today were going to go over several aspects of customer/guest service

    1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
    2. Be approachable, Post posture is important try not to lean never cross your arms
    3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
    4. Always be objective and understanding to the customers concerns and complaints.
    5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
    6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
    7. Be courteous, be mindful and be on time.
    8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

    If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

    Check out his YouTube channel and this video that will help you and employees deal with customers

    Or check out Go the extra mile by Tycho press or

    Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

    if you like what you read please subscribe like and share if you wish to support this blog you can donate to my PayPal , shop on Amazon or download Dosh The app that gives you money every time you shop, dine or travel you get five dollars automatically when you sign up and and additional five dollars every time you or for someone else

    Streamers the week goes to

    Final facts with Alyssa

    Bloggers the week goes to

    Kitchen docs
    Mecklins

    To hell and back episode 2 old coffee pot

    The old coffee pot is a breakfast restaurant in the middle of The busiest French quarter of New Orleans In this episode I have seen numerous things wrong with this restaurant here’s my evaluation of the restaurant before it’s makeover

    1. Lack of supervision and management. Your management and employees are a representation of your business where are the ambassadors so when they are unhappy or when there is lack of supervision that reflects on you and quite often when you have Poor leader ship and supervision employees will do as they please
    2. Lack of customer or Quality service It is important that your employees greet customers with respect and glee Employees should Pay attention to customers and check on them as much as possible unless you have Zioskthen all you need is a pager just don’t hold it against your employees too much.
    3. Lack of quality control: when it comes to food you need to remember several rules taste it before you send it when I doubt throw it out For exampleI went to Starbucks at an undisclosed location and bought a Parfait grab the first one The texture was off took it back look to see the other two that were left and the same thing the texture was watery so I brought it to the employees attention you gave me A fresh one but he put the other two that I Warned him about back on the shelf this should not happen. Be sure to practice food safety guidelines to not contaminate your food by licking the plate
    4. Lack of marketing: when you have Idol time be sure to use it in a more productive manner if it’s busy outside and slow inside the best thing to do is to lure customers. Several ways you can do that invite them inside or you can give out samples your best dishes do this as often use meetups to invite customers
    5. Poor body language (post posture) when greeting a customer don’t let them see you lean on the counter give them a sense of belonging gratitude for being there
    6. Make sure you clean up after every shift or as frequent as possible to avoid any infestation
    7. Atmosphere
    • Make sure your guest feel more welcomed And less of an inconvenience for more look to number 2 and 5

    as if you like what you read please subscribe like and share if you wish to support this blog you can donate to my PayPal , shop on Amazon or download Dosh The app that gives you money every time you shop, dine or travel you get five dollars automatically when you sign up and and additional five dollars every time you or for someone else

    Streamers the week goes to

    Final facts with Alyssa

    Bloggers the week goes to

    Kitchen docs
    Mecklins

    Escape from the bay

    It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

    rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

    check out Final facts with Alyssa

    Masterpiece cake shop

    Today the Supreme Court ruled in favor of masterpiece cake shop owners given them religious freedom to not make a cake for a gay Here are a couple of suggestions

    1. If you’re proud of your principles can you should be proud enough to have a scarlet letter on your door or website stating you do not sell gay wedding cakes because it goes against your religious ideology or at least put your religious affiliation in the title of your bakery
    2. Recommend customers to a secular bakery This way at the same time you’re at least working together with the community and helping other businesses that could use The publicity and money.
    3. If you’re getting married congratulations be sure to call every cake shop or at least post it on Twitter or Facebook to get recommendations for local bakeries

    anyway that’s all I have for today

    But check out small streamers like Marlar house your daily weird news, Nateflicks and Final facts with Alyssa you can support my blog via PayPal

    Praxis

    If you guys have read my blog you know that I am for apprenticeships versus jobs a job is an acronym for Just Over broke everybody needs work but I the same time if you’re in school it’s best to get a job that’s going to give you value where you can learn hands-on and work in the field in which you were studying which leads me to this apprenticeship. Praxis is a company that places the students or potential students in apprenticeships at start up companies without attending college first.

    Praxis is only one solution among others as I said previously if you’re studying medicine work in a hospital or work as a home health aide while you go to college if you’re studying criminal justice you can work for security companies law firm’s work for a bounty Hunter whatever you do you want to make sure it matches what you’re studying So this way you’re learning more as you go along. Jobs are meant to provide not just monetary gain but it’s supposed to set you up for the future so you can build up your skill and value also for those of you were working on McDonald’s fast food restaurants movie theaters etc. etc. places like McDonald’s and target has tuition programs that you can take advantage of instead of drowning in student loans don’t get stuck Nor don’t be content with where you are if you’re interested in making money for the summer or looking for alternative ways of making money here are couple links to that as well.

    Apprenticeships and freelancing

    Discover praxis.

    Tispr.

    Moonlighting

    Freelancer.

    Wonolo.

    Task rabbit

    Nspire network

    . Instacart.

    Postmates

    Fiverr.

    Aida.

    Field agent

    Dosh

    Streamers of the month are

    Final facts with Alyssa

    Marlar house With weird news daily

    And Nathan fisher with Nateflicks check him out for your rewinds and employee evaluations 

    Check out Charlemagne the God’s new book black privilege opportunity comes to those who create it. PayPal

    Wonolo App review

    As summer approaches there is great opportunity to find some extra cash I’m gonna be discussing which apps you should definitely download if you’re looking for extra work for the summertime. First on my list is going to be wonolo. Currently if you live in New York City The jobs that you see are mostly general warehouse style jobs, events and delivery jobs. if you can make it to New Jersey there’s more jobs available out there. keep in mind since June is soon arriving there are going to be more jobs available and there is more of a potential for a possible permanent position in addition there’s a lot of incentives such as referral, work bonuses and a discount program. It’s a good app to download if you’re looking for extra income but before you do here are a few rules.

    1. Be on time
    2. You’re there to work not to be on your phone
    3. Dress accordingly
    4. Don’t try to be Superman listen to your body if you think this job is not for you don’t do it
    5. Cancellation are done in four hours in advance
    6. Be respectful

    https://youtu.be/E9K9VjC8QBk

    if you need a Job fast you can use Wonolo to do so Use my @Wonolo referral code EMILIO16 and we will both get $25 when you do your 1st job & get 5 stars!

    Also try Postmates delivery and get a $500 bonus after you complete your first 55 deliveries If you want to learn more on tricks and tips for Postmates Click here

    Thank you for your support