A 32 week old pregnant woman from Canada who stopped at McDonald’s for a caffeine rush got more then what she expected when she ordered a latte from a McDonald’s drive-thru in Alberta, Canada
She drove off and took a sip, it tasted funny and her mouth burned luckily she a bottle of water in her which she used to rinse out her mouth she went back and informed the manager about the state of her coffee.
It turns out the coffee machine which was being cleaned and the milk supply line was connected to cleaning solution which caused the cross contamination.
Both mother and child are expected to be okay, McDonald’s apologized and is reviewing its cleaning practice.
Given the fact that I have had massive food poisoning on more then several occasions And considering The fight for 15 movement I have to say that most of the employees need more training on food handling.
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if you have a business the best ways to advertise are
- Meet ups this is actually great way to get business for restaurants, rental spaces and products you can find or start a group with in your niche
- Facebook groups and Twitter hashtag’s Twitter hashtag is as hard as posting on Facebook or Instagram however if done right you can really get a lot of traffic one of the ways is join the Facebook group relevant to your niche,
- Build a blog or vlog or have someone who had a blog for YouTube channel to promote your business for example You probably seen a channel I promote in return she promotes my blog.
- What’s trending: Another thing you can do is try to find whatever and find a way to incorporate that into your ad an example of that would be yesterday was chicken wings day many businesses used that hashtag to advertise their businesses it was also the roast of Bruce Willis So a perfect ad for that would be “let them Roast Bruce Willis we’ll fry the wings” this could’ve been done by any restaurants like midnight express or Paladar Brazilian barbecue
- Video marketing like #inmyfeelingschallange is a great way to get the attention of the viewer
Grab their attention and strike their curiosity with videos, photos and post
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Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.
With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.
Today were going to go over several aspects of customer/guest service
- Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
- Be approachable, Post posture is important try not to lean never cross your arms
- Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
- Always be objective and understanding to the customers concerns and complaints.
- Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
- When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
- Be courteous, be mindful and be on time.
- Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber
If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing
Check out his YouTube channel and this video that will help you and employees deal with customers
Or check out Go the extra mile by Tycho press or
Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
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The old coffee pot is a breakfast restaurant in the middle of The busiest French quarter of New Orleans In this episode I have seen numerous things wrong with this restaurant here’s my evaluation of the restaurant before it’s makeover
- Lack of supervision and management. Your management and employees are a representation of your business where are the ambassadors so when they are unhappy or when there is lack of supervision that reflects on you and quite often when you have Poor leader ship and supervision employees will do as they please
- Lack of customer or Quality service It is important that your employees greet customers with respect and glee Employees should Pay attention to customers and check on them as much as possible unless you have Zioskthen all you need is a pager just don’t hold it against your employees too much.
- Lack of quality control: when it comes to food you need to remember several rules taste it before you send it when I doubt throw it out For exampleI went to Starbucks at an undisclosed location and bought a Parfait grab the first one The texture was off took it back look to see the other two that were left and the same thing the texture was watery so I brought it to the employees attention you gave me A fresh one but he put the other two that I Warned him about back on the shelf this should not happen. Be sure to practice food safety guidelines to not contaminate your food by licking the plate
- Lack of marketing: when you have Idol time be sure to use it in a more productive manner if it’s busy outside and slow inside the best thing to do is to lure customers. Several ways you can do that invite them inside or you can give out samples your best dishes do this as often use meetups to invite customers
- Poor body language (post posture) when greeting a customer don’t let them see you lean on the counter give them a sense of belonging gratitude for being there
- Make sure you clean up after every shift or as frequent as possible to avoid any infestation
- Make sure your guest feel more welcomed And less of an inconvenience for more look to number 2 and 5
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Those who know me know where I stand on Donald Trump I don’t trust him When he first ran for president he reminded me of zapp brannigan and Richard Nixon I was wrong and I want to apologized For insulting Zapp brannigan but nonetheless he wants to build a space force last year during his inauguration Are you sad we needed to prepare will you need it to start building businesses working together to purchase real estate instead of spending it on marches I said we need to be more innovative we need to do missionary work and help those of country of people who risk everything to come we needed to fix up Puerto Rico we need to invest One Puerto Rico is beyond repair due to the hurricanePeople in Mexico are being held in detention centers Nazis are back he made peace with North Korea which is a good thing, this is what we need to start doing we need to play the game in 2020 Donald Trump will be reelected and after that we’re fucked Three things will occur between 2021 and 2024 there’s going to be an economic crash, then a Civil War and then World War III, then the election of 2024 will be canceled and the right will be OK with this and we can’t blame anybody but ourselves because we didn’t do what we were supposed to do we didn’t fix Puerto Rico we didn’t fix Mexico and now he has the hanging fruit so today we will you start a new day we begin by making preparations a contingency plan We all need to come together.
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In this very first emotional premiere of Gordon Ramsay’s to hell and back we see the transformation of Bella Gianna’s a restaurant in Congers, New York and deal with important issues that strike small business owners like immediately spoilers ahead let’s dive into it. Now the first thing I noticed was the owner Vinni who was suffering from A severe state of depression after the loss of his brother in law and the declined of his business. He Felt like he failed his parents who were the ones keeping the restaurant afloat, His level of anguish and resentment showed in the way he treated customers, his employees and his family, The chef had ultimately given up due to stress brought on by Vinni. The Decour was old and the kitchen was not up to code The restaurant had gone through hell with the help of Gordon Ramsay,The family, staff and crew a simplified menu, revamp, rebranding and renovation of the restaurant he managed to turn it around in just 24 hours while working together with ultimately it was up to Vinni To maintain this new style. Now I want point out a couple things.
- It is just as important for an employee to maintain order as it is for the employer. Make sure that you maintain your space and disregard orders deemed impulsive or illogical continue to follow food and safety rules
- As an employee of a small business understand that you are not just an employee but a partner and member of the family and to treat it as such even if that means tough love don’t just complain but maintain.
- Take initiative to improve company standards bringing your own style and flavor and make that difference.
- As an Owner listen to the employees and your customers change what needs to be changed and if you are past the point of no return and are bleeding money And can’t get Gordon Ramsay or celebrity to help you I urge you to set up a crowdfunding campaign and offer incentives to those who partner with you.
- revamp And rebrand your restaurant invite members of the community as well as influencers that will help you along your journey
- After you have revamped, Rebrand and renovate Use social media and sites like meet up’s to invite more customers to dine at your restaurant
- always remember you’re never alone whether you’re in business or in life so talk to someone about your struggle. Everyone fails in life but life is as long as you keep it the opportunity to rise above failure is nearby so don’t give up.
That’s what I learned from the first episode Let me know what you guys think of the episode and join me next time also if your A small business owner, student, I do blog on business and education as always don’t forget to check out my streamers the week
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It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.
rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills
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If you guys have read my blog you know that I am for apprenticeships versus jobs a job is an acronym for Just Over broke everybody needs work but I the same time if you’re in school it’s best to get a job that’s going to give you value where you can learn hands-on and work in the field in which you were studying which leads me to this apprenticeship. Praxis is a company that places the students or potential students in apprenticeships at start up companies without attending college first.
Praxis is only one solution among others as I said previously if you’re studying medicine work in a hospital or work as a home health aide while you go to college if you’re studying criminal justice you can work for security companies law firm’s work for a bounty Hunter whatever you do you want to make sure it matches what you’re studying So this way you’re learning more as you go along. Jobs are meant to provide not just monetary gain but it’s supposed to set you up for the future so you can build up your skill and value also for those of you were working on McDonald’s fast food restaurants movie theaters etc. etc. places like McDonald’s and target has tuition programs that you can take advantage of instead of drowning in student loans don’t get stuck Nor don’t be content with where you are if you’re interested in making money for the summer or looking for alternative ways of making money here are couple links to that as well.
Apprenticeships and freelancing
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First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.
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Check out brian Fritz’s Channel network 126 where he talks about the struggles live in California which will be a topic on my next blog
As I am writing this it is 20th of May 2018 we are way past due from any progress that is being made So we need to look at progression. When I thought about progressive ideology is I thought about our future I remember this ride from Magic Kingdom In Disney World Orlando my favorite ride of the whole park has to be the carousel of progress which first premiered during the worlds fair in Flushing Meadow Park in Queens, New York Which opened up on April 22, 1964- October 18,1964 and re-opened on April 21, 1965 and finally closed again in October 17, 1965. The carousel progress follows a family Who lived through centuries of innovation to find out more about this and the worlds fair You can read more about it at Wikipedia. Last year I went on vacation with my sister and my niece in honor of my mother who died in 2015 the day we left was before hurricane Maria I remember hearing people talk about how they were preparing for the storm this was also around the time Puerto Rico got hit in the one thing that pissed me off was About three weeks before Charlottesville And all I could think about was in 2017 instead of dealing with hurricanes and other natural disasters to make them less damaging by any means whether it’s building a dam building your house or higher or having a pipeline so the water would be collected through that pipe rather than going into your house Or flooding your front yard which can then be used to water your lawn, or having a filtration system so you can have clean water when the water plant shuts down But instead of that we’re dealing with freaking Nazis and that is rather upsetting So today I want to talk about Just that innovation. California has found a way to make buildings earthquake proof and I believe they’re implementing that into housing development Norway is building an underground tunnel and do you have Elon musk boring project as well as the martian colonization plan, 3-D printing and nano technology which can so what are your innovative ideas to reduce the amount of casualties during disasters.
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