As a restaurant or store that’s partnering with Uber or Postmates it is important to remember that the delivery personnel takes the place of the customer and employee So if the order is incorrect, incomplete or delayed the delivery personnel is penalized for any errors which will result in the the suspension or dismissal of the delivery personnel.
as a courier for both platforms I have seen firsthand my share of mistakes made by the partners for example this one post mates order I was given the wrong order and didn’t realize it until I got to the customer when I tried to retrieve it from the store the cashier/server was not only dismissive but became belligerent towards me but there was no strikes issued to the employee the strike was issued to me.
While the responsibility falls on the courier with postmates it is still important for both parties to display a level of professionalism which doesn’t happen that often.
As the training video displays, if you need to stop taking orders for what ever reason you do so by pressing pause order too many times I’ve been to restaurants and they were closed, as a matter of fact this one particular establishment (which I get to in a later blog) told to ignore any orders to that store till 6am.
The training also shows if you sell out of a product Any product including DRINKS you can do mark it sold out, Or if the employee or managers failed to do so or the drinks ran out after the order please do not guess, instead call the customer and find out what alternatives they may want, the customer might be allergic or may get upset for giving the diet instead regular.
First in first out, when in doubt throw it out
now this rule is imperative whether the customer is present or not, the first in first out rule or FIFO for short is important to remember so you don’t poison anybody.
It’s a simple system everyone needs to follow to the T whenever you are distributing food remember what you put in for this week you take out the next, dates are important and when you are in doubt throw it out, if it doesn’t look, smell or taste kosher don’t serve it. If you wouldn’t eat or drink it yourself or give to family and friends then throw it OUT.
That’s all I have if you want more information check out my other blogs support me on Amazon or PayPal. Look out for my next string of blogs where I will be talking about about supply & demand the importance of working a job you love vs one that you hate and more to come.
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