What should you provide your guests if you’re In the food service industry

Whether you own a restaurant or a franchise there are a couple things you should provide your customers.

A great attitude

This will always be my number one important thing to reply to a customer great customer service great attitude greet them at the door if you can and show them how grateful you are for choosing you.

Clean and safe environment

Your establishment should be clean not just for your employees but your customers as well which means wash your hands rotate your food and clean up after every customer

Bathrooms

While it is mandatory to provide restrooms to your employees your customers are a different story you’re only required to provide restroom if you have seating or 19 or more Customers although if you’re allowing your customers to sit down and eat and you’re not providing a grab and go service it would be more sensible to provide them with the restroom.

Pricing displays

It is imperative that everybody in the restaurant history whether you’re small business or i it is imperative that everybody in the restaurant industry whether you’re a small restaurant or a franchise all prices must be displayed now this seem like common sense except it’s not when you have a self served soda fountain

While some restaurants and franchise give free refills, some do not and if you charge for refills it has to be displayed above the fountain or on the menu board if not then it’s like not having a contact

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Consistency

When dealing with customers always be consistent with your terms of service don’t play favorites, use your judgment carefully we all remember Starbucks incident where cops were called on potential customers waiting for their partners,

there was another incident in California where a Starbucks allowed a frequent customer access to the bathroom instead of the potential customer and tried to cover it up by threatening to kick out the person who exposed her mistake she was accused of racism.

Honor discounts and coupons

Some restaurants and franchises offer discounts and coupons for Surrounding business employees As long as they fit the criteria then you have to make sure you and your employees honor the original contract for example There was a case back in 2018 where a restaurant Denies Customer’s Coupon, The customer then recruits his roommate as a secret shopper.

The best way for new business to flourish is to network with surrounding businesses and working with different rewards programs such as Groupon, drop or dosh

deal with dine and dashers

Dine and dasher need to be dealt with there’s a right way to do things and a wrong way here are important things to remember when dealing with dine and dashers Not everybody is a dine and dashers which means you cannot initiate rules based on ethnicity, if you have an habitual offender which you shouldn’t because the first offense can get you banned or arrested then you either call the cops or make sure security escort them out and have surveillance, there of been too many cases where employees or businesses have gotten sued or fired due to suspected racism which is often misconstrued or misunderstood.

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This one comes from an Instagram or that comes very close to my heart considering the fact that I’ve seen people of lost their lives to gang violence so for that I give you a started with nothing fisbanga 

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Hospitality the service industry Chick-fil-A Model

The service industry is one of the biggest and wide variety of subjects that I like to focus on when it comes to customer service So Today I wanna talk about the Service industry.

Since I’ve talked about it in the past I want to use a specific company that is amazing in all aspects in the fast food industry and that company is Chick-fil-A.

Chick-fil-A is known for many things it’s known for its

  1. great food,
  2. amazing prices,
  3. customer service
  4. Great communication skills
  5. Great smile’s
  6. Healthy products
  • And their politics but I do go to Chick-fil-A for their politics I go there for the food and while they may be closed one day out of the week i’m OK with that as long as I can eat grilled chicken nuggets.
  • Chick-fil-A has everything a fast food or franchise should have A five-star customer service with a Single digit price range at McDonald’s you’re lucky if you were get a smile let alone get your order right.

    They pay minimum-wage just like McDonald’s does They have one day off out of the week where they’re closed and where nobody works they have this as their benefit package

    • discounts,
    • scholarship opportunities,
    • paid time off.
    • flexible scheduling,
    • paid training,
    • career advancement opportunities,
    • a positive work environment,
    • Sundays off
  • If you want to have a successful business in the service industry you need people with great
    • customer service
      Passion
      Communication
      Patients
      Constancy
      Love
      Respect
      Assertive behavior
  • As an employer you must display
    • Love
      appreciation
      Consistency
      Respect
      Compassion
      Expectation
      Communication
      Delegation
      Dedication
      Trust

    Chick-fil-A works because they know how to treat There employees, they delegate their employees they now what’s the customer wants Then there’s a mutual understanding as to what’s expected Of them their firm but loving.

    Feel free to join there rewards program if you would like to contribute Or become one of my businesses of the week or become one of my businesses of the week you can do so through PayPal, cash app, Coinbase or sign up for my Affiliates and save money on products and advertising

    Coin base earn $10 for buying $100 bitcoin

    Drop earn $5

    Amazon

    KICKSTARTERS OF THE WEEK

    Metro Black

    Road trek

    Notorious finesse.

    lux artisan chocolates

    city cat cafe

    Mocha and meows

    The barrio pizza company

    streamers of the week goes to

    Darren Marlar of Marlar house who does weird darkness and weird news daily also join Darren Marlar to Battle the darkness his campaign to help help people who struggle with depression and Suicidal thoughts which I’ve also struggled with in the past. Nothing is ever hopeless Talk to someone you’re not alone or download Wizdo on your phone

    This one comes from an Instagram or that comes very close to my heart considering the fact that I’ve seen people of lost their lives to gang violence so for that I give you a started with nothing fisbanga 

    Earl of words a poet, blogger, actor & youtuber

    Nateflicks which does employee evaluations and rewinds

    Final facts with Alyssa 

    Pre-order The System of Passive Aggressive Racism In The System of White Supremacy by Phil Scott

    SMALL BUSINESS OF THE WEEK GOES

    ORGANIC PRODUCTS

    Zurita

    Check out this free Ebook

    CBD OIL

    Partnering restaurants with Uber and postmates

    As a restaurant or store that’s partnering with Uber or Postmates it is important to remember that the delivery personnel takes the place of the customer and employee So if the order is incorrect, incomplete or delayed the delivery personnel is penalized for any errors which will result in the the suspension or dismissal of the delivery personnel.

    as a courier for both platforms I have seen firsthand my share of mistakes made by the partners for example this one post mates order I was given the wrong order and didn’t realize it until I got to the customer when I tried to retrieve it from the store the cashier/server was not only dismissive but became belligerent towards me but there was no strikes issued to the employee the strike was issued to me.

    While the responsibility falls on the courier with postmates it is still important for both parties to display a level of professionalism which doesn’t happen that often.

    As the training video displays, if you need to stop taking orders for what ever reason you do so by pressing pause order too many times I’ve been to restaurants and they were closed, as a matter of fact this one particular establishment (which I get to in a later blog) told to ignore any orders to that store till 6am.

    The training also shows if you sell out of a product Any product including DRINKS you can do mark it sold out, Or if the employee or managers failed to do so or the drinks ran out after the order please do not guess, instead call the customer and find out what alternatives they may want, the customer might be allergic or may get upset for giving the diet instead regular.

    First in first out, when in doubt throw it out

    now this rule is imperative whether the customer is present or not, the first in first out rule or FIFO for short is important to remember so you don’t poison anybody.

    It’s a simple system everyone needs to follow to the T whenever you are distributing food remember what you put in for this week you take out the next, dates are important and when you are in doubt throw it out, if it doesn’t look, smell or taste kosher don’t serve it. If you wouldn’t eat or drink it yourself or give to family and friends then throw it OUT.

    That’s all I have if you want more information  check out my other blogs support me on Amazon or PayPalLook out for my next string of blogs where I will be talking about about supply & demand the importance of working a job you love vs one that you hate and more to come.

    Kickstarters of the week

    Metro Black

    Road trek

    Notorious finesse.

    Broth bomb

    streamers of the week goes to

    Darren Marlar of Marlar house who does weird darkness and weird news daily also join Darren Marlar to Battle the darkness his campaign to help help people who struggle with depression and Suicidal thoughts which I’ve also struggled with in the past. Nothing is ever hopeless Talk to someone you’re not alone or download Wizdo on your phone

    Earl of words a poet, blogger, actor & youtuber

    Nateflicks which does employee evaluations and rewinds

    Final facts with Alyssa

    Pre-order The System of Passive Aggressive Racism In The System of White Supremacy by Phil Scott

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    If you have a Facebook page, twitter and Instagram for your business please post it down below also side note I’m building a Mother’s Day catalog please comment if your interested or email me at emilio.perezjr@ceoenterprisenx.com