24 hours to hell and back Brownstone bistro

In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.

His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.

He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.

Let’s get down to some of the issues

Big deals

  1. Cleanliness
  2. Guest first
  3. Respect
  4. Outdated system
  5. Temperature control
  6. Health standards
  7. Lack of training

Subtle issues

  1. Employees on their cellphone while on duty

I am more concerned with guest interaction then employees being on their cell phones

As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor

The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.

As discussed in several of my blogs guests are a priority hence guest first remember guest service

  • Greet
  • Usher
  • Engage
  • Smile
  • Thank

S mile

E ye contact

R espect

V alue the time

I nitiate guest contact

C reate service solutions

E nd with a thank you

I am all for employees expelling energy while it’s slow so as long as its in a productive manner.

Examples every service job I’ve had weather it was

  1. Alcatraz
  2. Hornblower
  3. American outlet
  4. AMC
  5. Toys R Us
  6. Mars2112

I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.

You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.

So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests

Cell phone usage

Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking

Temperature control

Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.

With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.

First in first out When in doubt throw it out

Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.

The kitchen

Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit

Passion over paycheck

If you were working and you are not going to give it your best or show your interest for the job then leave.

Pos systems

It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros

Renovate, Revamp and renew

Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)

Lastly take care of yourself and your employees get rid of dead weight

Thank you for reading

Small businesses of the week are

paladarny

Midnight express

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Final facts with Alyssa

Earl verbatim

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HEALTHY FIT COUPLE

Earl of words

Crowed Funding of the week

gf.me/u/knh44h
gf.me/u/knh5vh

shark tank week

https://www.kickstarter.com/projects/lhrf/coffee-in-my-cup-with-a-side-of-book

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

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Uber vs postmates

I’m going to tell you several Key differences between Ubereats and postmates

Pay per delivery


Postmates can payout anywhere from $4.00-$6.00 per delivery

Uber pays $2.34-$5.55 per delivery

Payouts

Postmates pays 5-7 businesses

Uber you have the option to wait 4-5 businesses days or get the instant deposits sent to your bank for 50¢ or if you sign up for the Uber card you can cash out for free and get rewards on top

Postmates

Guarantees are given only if the total amount of tips and trips does not exceed these amounts so they cover the difference

  • $60.00 for 7 deliveries from 10:30am-1:30pm
  • $90 for 10 delivery’s from 5pm-9pm
  • $540 for 65 in five days from 12am Friday- 12am Wednesday

Uber eats

Regardless of tips and trips

$10- $20 per 4 deliveries you can make up to $160 in bonuses does not include trips and tips

Extra

Depending on the time and area you’re in you can qualify for extra cash

Start time

Postmates

start working within 2 weeks once approved they send you a hot and cold bag and postmates debit card (use for deliveries only

Uber eats

start working within 3-5 days

Transportation

Walker( public transportation)

Biker (Bicycle, moped, E-bike, scooter skateboard)

Car or partner with a friend

Tools

A portable charger

A bike lock and chain

Earphones

A water bottle

Reflective clothes

Rain gear

Bike helmet

Thermal hot+cold bag( not included with Uber eats)

Taxi app (Uber, lyft, via, Juno)

Google maps

7-Eleven APP

McDonald’s app

Referral and signup bonuses

Both post mates and Uber eats pays up to $250 postmates after 55 deliveries and Uber it’s first 35 deliveries

Tips and tricks

Check the bag

Be Customer Oriented ( smile and greet with more then one word)

Communication between merchant customer if they don’t have what the customer wants call the customer and see if and substitutes will do

call ahead(postmates only)

As opposed to Uber eat there will be times where you’ll have to pay with your post mate debit card as result it will tell you to order when you arrive if you are ordering from A restaurant and it tells you to order when you arrive call the restaurant and question and order it ahead (except Starbucks or fast food)

If you’re a walker and you have a lot of a ticket delivery take a cab

Do not click order pickup or order complete unless you have received or delivered the item to them

pay attention to the postmates map it will give you a clue as to where the drop off is

Both are good for networking

All I have to give for now if you’re interested in signing up for postmates or Uber eats you will be eligible to receive an amazon gift card up to $50 With the purchase of a portable charger

Employ the homeless

OK I want to talk about something that holds true to my heart in June 2016 I had the pleasure and opportunity to learn and spend time with people in need and help addicts there is a nonprofit agency by the name of victory outreach ministries

they run several rehabilitation homes and training centers across the world. these programs that are available to assist people to get off drugs and alcohol they also provide them with on the job training and life skills to assist them to get their lives back on track.

It’s done in 2 phases

phase 1

they work with you for six months to year after you graduate you’ll be in you’ll get extensive studies, counseling and learn skills to go back out into the job market.

phase 2 which consist of a sober living environment where you begin seeking employment in the meantime you will have people who are going to work with you so that you won’t go back to drugs and alcohol.

Training centers are completely different, The urban training centers provide education and training for those who seek to go out to become missionaries and pioneers to build churches and rehabilitation homes and to assist those in need and to help stop gang violence.

These training centers are located in Strategic cities in the world.

Why do I speak of this you may ask It’s because in order to get the homeless off the street, people off drugs, children back in the arms of sober parents and gangs to die out we need to start doing this and with our immigrant population slowly fading away due to the trump administration farmers and other corporation may be able to take advantage of this rather than the immigrants that are desperate to Come into this country and work. if you’re a business and you need workers utilize services Provided by nonprofit organization you’d be assisting them in learning new skills that they can take too the workplace and begin to have dignity, self-respect and self worth.

This is a great opportunity to make a difference especially if you want to help the homeless people and addicts that take away from your business rather then give into it, by doing this you are helping veterans, homeless people, at risk youth and reformed people.

For more information check out
http://victoryoutreach.org
https://www.doe.org
http://caridadcharity.com
http://www.bayarearescue.org

or to hire everyday people check out

Wonolo

Check out Moonlighting

Thank you for your support

Customer service

Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

Today were going to go over several aspects of customer/guest service

  1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
  2. Be approachable, Post posture is important try not to lean never cross your arms
  3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
  4. Always be objective and understanding to the customers concerns and complaints.
  5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
  6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
  7. Be courteous, be mindful and be on time.
  8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

Check out his YouTube channel and this video that will help you and employees deal with customers

Or check out Go the extra mile by Tycho press or

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

if you like what you read please subscribe like and share if you wish to support this blog you can donate to my PayPal , shop on Amazon or download Dosh The app that gives you money every time you shop, dine or travel you get five dollars automatically when you sign up and and additional five dollars every time you or for someone else

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Gordon Ramsay’s to hell and back episode review

In this very first emotional premiere of Gordon Ramsay’s to hell and back we see the transformation of Bella Gianna’s a restaurant in Congers, New York and deal with important issues that strike small business owners like immediately spoilers ahead let’s dive into it. Now the first thing I noticed was the owner Vinni who was suffering from A severe state of depression after the loss of his brother in law and the declined of his business. He Felt like he failed his parents who were the ones keeping the restaurant afloat, His level of anguish and resentment showed in the way he treated customers, his employees and his family, The chef had ultimately given up due to stress brought on by Vinni. The Decour was old and the kitchen was not up to code The restaurant had gone through hell with the help of Gordon Ramsay,The family, staff and crew a simplified menu, revamp, rebranding and renovation of the restaurant he managed to turn it around in just 24 hours while working together with ultimately it was up to Vinni To maintain this new style. Now I want point out a couple things.

  1. It is just as important for an employee to maintain order as it is for the employer. Make sure that you maintain your space and disregard orders deemed impulsive or illogical continue to follow food and safety rules
  2. As an employee of a small business understand that you are not just an employee but a partner and member of the family and to treat it as such even if that means tough love don’t just complain but maintain.
  3. Take initiative to improve company standards bringing your own style and flavor and make that difference.
  4. As an Owner listen to the employees and your customers change what needs to be changed and if you are past the point of no return and are bleeding money And can’t get Gordon Ramsay or celebrity to help you I urge you to set up a crowdfunding campaign and offer incentives to those who partner with you.
  5. revamp And rebrand your restaurant invite members of the community as well as influencers that will help you along your journey
  6. After you have revamped, Rebrand and renovate Use social media and sites like meet up’s to invite more customers to dine at your restaurant
  7. always remember you’re never alone whether you’re in business or in life so talk to someone about your struggle. Everyone fails in life but life is as long as you keep it the opportunity to rise above failure is nearby so don’t give up.

That’s what I learned from the first episode Let me know what you guys think of the episode and join me next time also if your A small business owner, student, I do blog on business and education as always don’t forget to check out my streamers the week

Marlar house for your daily dose of weird news visit

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Final facts with Alyssa, The opposition of TOMI LAHREN’s Final thoughts

Subscribe to their YouTube channel follow them on Facebook Twitter and Support them on Patreon if you need resume and cover letter checkout Alyssa’s website alyssamcnerney.wixsite.com/portfolio

Escape from the bay

It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

check out Final facts with Alyssa

Wonolo App review

As summer approaches there is great opportunity to find some extra cash I’m gonna be discussing which apps you should definitely download if you’re looking for extra work for the summertime. First on my list is going to be wonolo. Currently if you live in New York City The jobs that you see are mostly general warehouse style jobs, events and delivery jobs. if you can make it to New Jersey there’s more jobs available out there. keep in mind since June is soon arriving there are going to be more jobs available and there is more of a potential for a possible permanent position in addition there’s a lot of incentives such as referral, work bonuses and a discount program. It’s a good app to download if you’re looking for extra income but before you do here are a few rules.

  1. Be on time
  2. You’re there to work not to be on your phone
  3. Dress accordingly
  4. Don’t try to be Superman listen to your body if you think this job is not for you don’t do it
  5. Cancellation are done in four hours in advance
  6. Be respectful

https://youtu.be/E9K9VjC8QBk

if you need a Job fast you can use Wonolo to do so Use my @Wonolo referral code EMILIO16 and we will both get $25 when you do your 1st job & get 5 stars!

Also try Postmates delivery and get a $500 bonus after you complete your first 55 deliveries If you want to learn more on tricks and tips for Postmates Click here

Thank you for your support

Play the game

First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.

If you like what you’ve read please consider supporting me on PayPal check out my Amazon

Book of the month goes to Tami Green’s Control the future Thought technology For influencers

another final facts is coming to you by Alyssa Marie and also look out for Nateflicks

Check out brian Fritz’s Channel network 126 where he talks about the struggles live in California which will be a topic on my next blog

Overpriced housing

In March of this year actress Patricia O’ Grady passed away at the age of 85 from a car accident. Her one movie that she did was Arizona dream with Johnny Depp and Jerry Lewis.

she lived in Greenwich Village and paid $28 a month for her one bedroom loft, today that same loft is being renovated and turn it into a two bedroom apartment for $5000 a month it is located on 500 6th Ave In New York City there’s another one three blocks down that’s currently 5200 for a two bedroom apartment

this is not a phenomenon in New York and it only gets worse when you go to the West Coast where rents can go up to $3200- $3500 a month just for one bedroom and $1895 for a Micro studio on craigslist. It’s very rare that you’ll find a legitimate apartment in San Francisco it’s either shared room or weekly or weekend commuter bed or an Airbnb and if you haven’t Read my opinion on Airbnb then check it out In this link. It’s funny how craigslist Cracked down on Personals but they can’t filter Illegitimate rentals especially when they have a separate tab for roommates and vacation homes. currently California is facing housing crisis where people are actually leaving in droves. some say that it’s due to overcrowding but I say it’s due to over pricing.

I lived in Richmond over on the Eastbay across from San Francisco for 6 months granted I had a good deal where I was sharing a room with three other people and a bathroom with 12 people and a house with 15 people in total All for $400 but I was grateful for that and so where the plants since they had free fertilizer. Transportation on the other hand was $178 a month and That was only round-trip as opposed to spending $121 a month with unlimited travel. The current cost of living in San Francisco is $41,600 for single person and there is a long waiting list for low income housing so people work in San Francisco can’t live in San Francisco half the time and spending 80% of their income on rent and transportation. And this is supposed to be a liberal state, Liberals are always calling for a living wage but the politicians are doing something else, they’re allowing rents to skyrocket and blaming it on the 1%, Republicans complain about the same thing but then tell you to pull yourself up by your bootstraps even proposing to decrease the minimum wage. Essentially what California has done is, in a way they’re creating an issue to fix another issue but that issue isn’t being fixed. People are either living in storage containers or in dorms where they share a bathroom with multiple people like I had to or living in their vehicles the van or RV living and these people made more than I did when I was working at Alcatraz. commuting is easy slightly I traveled 45 minutes to and from work as opposed to the hour and a half traveling that I do traveling to my job now in New York. The difference between New York and California is that New York the cost of living are still sustainable and we still have social programs. I Believe the only way to fix this is to lower taxes give incentives to landlords who decrease their rent to make it more affordable for low and middle income Residence and to continue mandating housing developers to set aside affordable housing. Although California and many major cities have already Made college free instead of allowing people to drown in student loan debt since college or trade like real estate, construction or automotive or when you go to college to pick up something that requires a college degree like Doctor, nurse, teachers lawyers or police officer you know people we need in society whatever you do Don’t pick up liberal arts because you’re not going to get anywhere. If California Continues on the route that it’s on then it will end up imploding and seem more like Detroit.

If you like what you’ve read be sure to follow and subscribe for more content support me on PayPal, Amazon or my many affiliates like Dosh The rebate app that pays you to shop, dine and travel Sign up today for Mother’s Day and get twice the percentage back when you take your mother out for dinner or get her that last minute present. Go fully organic with cherish pads if you have to go with flow. Follow same link if you’re an entrepreneur or if you need a job you can use these apps

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Klean as a whistle

Paladar Brazilian BBQ

USS

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Supastar Rell

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Blogger of the day is

gerald pilcher

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How to make a living

So one thing is for certain we need to start making a living and utilize our talents for example if you’re going to get a degree in art science political science automotive etc. make sure before you graduate you go out and look for those particular jobs because if you don’t you’re going to find yourself in a job that you’re overqualified for, so look for something where you can surround yourself with people who are in your profession weather its working at a restaurant or Security in a hospital, hotel or museum whatever your passion is you need to follow it, it doesn’t make sense to go to college, get a degree for you to then work at McDonald’s or Alcatraz as a cashier Unless its an apprenticeship or in management which should come before not after you graduate. while you’re in college or on break you should be working for jobs in your field or freelancing for your portfolio and don’t be shy or picky. People have wasted Time and money they have to pay back too then not do what they signed up for. So now if you’re studying business management, marketing or any job then here are some jobs That you can start doing

become a distributor with cherish pads

Wonolo

Freelancer

TaskRabbit

Fiverr

Become a Postmate and you could qualify for a promotion that guarantees you will make at least $500 for your first 55 deliveries in New York City. Use code FL-x2jm or here is a link

Tispr

Moonlighting

Adia

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