24 hours to hell and back Brownstone bistro

In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.

His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.

He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.

Let’s get down to some of the issues

Big deals

  1. Cleanliness
  2. Guest first
  3. Respect
  4. Outdated system
  5. Temperature control
  6. Health standards
  7. Lack of training

Subtle issues

  1. Employees on their cellphone while on duty

I am more concerned with guest interaction then employees being on their cell phones

As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor

The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.

As discussed in several of my blogs guests are a priority hence guest first remember guest service

  • Greet
  • Usher
  • Engage
  • Smile
  • Thank

S mile

E ye contact

R espect

V alue the time

I nitiate guest contact

C reate service solutions

E nd with a thank you

I am all for employees expelling energy while it’s slow so as long as its in a productive manner.

Examples every service job I’ve had weather it was

  1. Alcatraz
  2. Hornblower
  3. American outlet
  4. AMC
  5. Toys R Us
  6. Mars2112

I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.

You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.

So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests

Cell phone usage

Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking

Temperature control

Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.

With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.

First in first out When in doubt throw it out

Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.

The kitchen

Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit

Passion over paycheck

If you were working and you are not going to give it your best or show your interest for the job then leave.

Pos systems

It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros

Renovate, Revamp and renew

Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)

Lastly take care of yourself and your employees get rid of dead weight

Thank you for reading

Small businesses of the week are

paladarny

Midnight express

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Final facts with Alyssa

Earl verbatim

Blogger of the week

HEALTHY FIT COUPLE

Earl of words

Crowed Funding of the week

gf.me/u/knh44h
gf.me/u/knh5vh

shark tank week

https://www.kickstarter.com/projects/lhrf/coffee-in-my-cup-with-a-side-of-book

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

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McDonald’s business news

A 32 week old pregnant woman from Canada who stopped at McDonald’s for a caffeine rush got more then what she expected when she ordered a latte from a McDonald’s drive-thru in Alberta, Canada

She drove off and took a sip, it tasted funny and her mouth burned luckily she a bottle of water in her which she used to rinse out her mouth she went back and informed the manager about the state of her coffee.

It turns out the coffee machine which was being cleaned and the milk supply line was connected to cleaning solution which caused the cross contamination.

Both mother and child are expected to be okay, McDonald’s apologized and is reviewing its cleaning practice.

Given the fact that I have had massive food poisoning on more then several occasions And considering The fight for 15 movement I have to say that most of the employees need more training on food handling.

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Small Streamers of the week goes to

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since we are on the subject of Mcdonald check out his latest employee evaluation on the

LAS VEGAS MCBEATDOWN

https://youtu.be/4zbIYJyGbUg
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Final facts with Alyssa

Earl verbatim

Blogger of the week

HEALTHY FIT COUPLE

Earl of words

Small businesses of the week

Paladar

Shark tank of the week

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

https://www.kickstarter.com/projects/maykaidee/preview-the-new-may-kaidee-nyc-location

Niche marketing

if you have a business the best ways to advertise are

  1. Meet ups this is actually great way to get business for restaurants, rental spaces and products you can find or start a group with in your niche
  2. Facebook groups and Twitter hashtag’s Twitter hashtag is as hard as posting on Facebook or Instagram however if done right you can really get a lot of traffic one of the ways is join the Facebook group relevant to your niche,
  3. Build a blog or vlog or have someone who had a blog for YouTube channel to promote your business for example You probably seen a channel I promote in return she promotes my blog.
  4. What’s trending: Another thing you can do is try to find whatever and find a way to incorporate that into your ad an example of that would be yesterday was chicken wings day many businesses used that hashtag to advertise their businesses it was also the roast of Bruce Willis So a perfect ad for that would be “let them Roast Bruce Willis we’ll fry the wings” this could’ve been done by any restaurants like midnight express or Paladar Brazilian barbecue
  5. Video marketing like #inmyfeelingschallange is a great way to get the attention of the viewer

https://youtu.be/Pq2zurhCXf8h

Grab their attention and strike their curiosity with videos, photos and post

For more information on Niche marketing you can check out this e-book Finding niches made easy or goto Amazon and check out Dosh the free rebate app that pays you to shop

Are you purchase any of your products that I have listed above you’ll get a month of free advertising with a value of $1500.00

Customer service

Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

Today were going to go over several aspects of customer/guest service

  1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
  2. Be approachable, Post posture is important try not to lean never cross your arms
  3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
  4. Always be objective and understanding to the customers concerns and complaints.
  5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
  6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
  7. Be courteous, be mindful and be on time.
  8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

Check out his YouTube channel and this video that will help you and employees deal with customers

Or check out Go the extra mile by Tycho press or

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

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Predictions for 2024

Those who know me know where I stand on Donald Trump I don’t trust him When he first ran for president he reminded me of zapp brannigan and Richard Nixon I was wrong and I want to apologized For insulting Zapp brannigan but nonetheless he wants to build a space force last year during his inauguration Are you sad we needed to prepare will you need it to start building businesses working together to purchase real estate instead of spending it on marches I said we need to be more innovative we need to do missionary work and help those of country of people who risk everything to come we needed to fix up Puerto Rico we need to invest One Puerto Rico is beyond repair due to the hurricanePeople in Mexico are being held in detention centers Nazis are back he made peace with North Korea which is a good thing, this is what we need to start doing we need to play the game in 2020 Donald Trump will be reelected and after that we’re fucked Three things will occur between 2021 and 2024 there’s going to be an economic crash, then a Civil War and then World War III, then the election of 2024 will be canceled and the right will be OK with this and we can’t blame anybody but ourselves because we didn’t do what we were supposed to do we didn’t fix Puerto Rico we didn’t fix Mexico and now he has the hanging fruit so today we will you start a new day we begin by making preparations a contingency plan We all need to come together.

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Escape from the bay

It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

check out Final facts with Alyssa

Buffalo wild wings

Buffalo wild wings found them selves in hot sauce today when A hacker hacked into their Twitter account and started tweeting offensive and racial comments

this comes days after Roseanne Barr Had tweeted out offenses to Obama administration Valerie Jarrett claiming she was the love child of Muslim brotherhood and planet of the apes. Twitter responded with hilarious Memes, gifs and comments while Tariq Nasheed responded to the chains PR stunt by settling out court for 80 wings and curly fries. Buffalo Wild Wings CEO did respond with an apology for the offensive tweets. I don’t know, if you ask me maybe this might be a result of an altercation with Tommy. If you go to the restaurant ask for Tommy I believe he works in the back of the kitchen and is responsible for the sauce, he’ll take good care of you And if you see Melania tell her everyone’s looking for her

All right guys be sure to visit Marlar house for your daily dose of weird news visit Nateflicks for employee evaluations, rewind and Pet peeves or if you want to watch The opposition to Tomi Lahrens final thoughts check out Final facts with Alyssa

Support me on PayPal or check out Charlemagne the God it’s a black privilege: opportunity comes to those who create it

Play the game

First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.

If you like what you’ve read please consider supporting me on PayPal check out my Amazon

Book of the month goes to Tami Green’s Control the future Thought technology For influencers

another final facts is coming to you by Alyssa Marie and also look out for Nateflicks

Check out brian Fritz’s Channel network 126 where he talks about the struggles live in California which will be a topic on my next blog

Net neutrality

the FCC just announced that net neutrality will end on June 11, 2018 before I tell you how you should handle this news I want encourage you to check out the reason they want to end net neutrality. By now you guys should all know how net neutrality so I’m not really going to go into detail too much but I can tell you how it may affect small businesses Or independent contractors Who work for Postmates and other online contractors. If Net neutrality is repealed there is nothing stopping telecommunication companies from raising prices, slowing down or blocking your content that money has to come from somewhere whether it’s a consumer or the business for example I do postmates to make some extra money on the side One of these two companies will charge me a premium for doing Postmates, Instacart, fleet agent, TaskRabbit, fiverr or Gigwalk so which means I’d get paid less or I would have to pay more to use these APPS Who is going to pay for that The consumer, the user, the company someone’s going to suffer. But here’s what you could do go to the Battleforthenet.com and write your congressman.

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Patrons and business owners rights

As previously stated in one of my blog titled service transcends every thing as a business owner you are allowed to have your opinions just as long it doesn’t affect the way you treat your customers. When you own a business the only reason you should refuse service is if they are violating the rules of conduct and policy which is the responsibility of the rep to make clear what those rules are and the consumers responsibility to agree to those terms for example Hosta muerte coffee, Starbucks, Waffle House and happiest hour I’m going to break as short and sweet as possible

  1. In the case of hasta muerte coffee They profile and judge one man based on the actions of many this is the same thing the few do to the minority community two wrongs don’t make a right their policy is one that has been fought against through out history
  2. According to Starbucks they don’t have a policy stating that you have to buy something to sit down nor is it unorthodox to wait for a party to arrive depending on the behavior of the patron will justify if you as a manager or business owner can have them removed from the premises and instead of using police as your own personal security considering they have a difficult job hire a security company to handle trivial matters like the one in LA.
  3. Waffle house I want to talk about 2 instances the first happened in Saraland, Al if you are going to change for plastic cutlery charge it in the meal for the to go orders and if you are a customer write a review don’t make a scene. police should be called under extreme emergencies like if it becomes a violent situation the second incident was in pinson, Alabama where they locked the door and claimed they were closed now there’s 2 possible explanations why they would be closed and still have people in there 1. It’s a private event now because there weren’t over 20 people that could possibly be ruled out 2. It was last call they were going to shut down temporarily to replenish stock or fixing maintenance issues they weren’t going to open to anyone these were the last customer for that time and it’s Coincidental not everything is about race.
  4. Now onto our final businesses which is the happiest hour vs Greg Piatek in January 2017 a patron went into a bar by the name of the happiest hour to get a couple before heading to the 911 memorial while their he claimed that the bar staff kicked him out for having a maga hat stated that any one who supported trump and policy’s would not be welcomed at the bar let’s give him the benefit of the doubt for a second and say it was due in part to his hat a lot of places of business have strict dress code for example the Chucky cheese in Harlem has a policy that bars Saggy pants, due rag, bandannas and gang affiliated paraphernalia. Now back to the bar, the owner of the bar is claiming that the customer was belligerent and rude. If the customer is being difficult and is a threat to the establishment as an owner your are justified in kicking him out.

In conclusion

  1. If you feel bold enough to discriminate wear the scarlet letter
  2. Cops have a hard enough job as it is do not bother them with trivial matters
  3. business owners notify potential customers of any changes to the restaurant
  4. Neither Should jump to conclusions
  5. If you feel mistreated write a review
  6. Support businesses that will welcome your company

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