24 hours to hell and back Brownstone bistro

In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.

His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.

He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.

Let’s get down to some of the issues

Big deals

  1. Cleanliness
  2. Guest first
  3. Respect
  4. Outdated system
  5. Temperature control
  6. Health standards
  7. Lack of training

Subtle issues

  1. Employees on their cellphone while on duty

I am more concerned with guest interaction then employees being on their cell phones

As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor

The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.

As discussed in several of my blogs guests are a priority hence guest first remember guest service

  • Greet
  • Usher
  • Engage
  • Smile
  • Thank

S mile

E ye contact

R espect

V alue the time

I nitiate guest contact

C reate service solutions

E nd with a thank you

I am all for employees expelling energy while it’s slow so as long as its in a productive manner.

Examples every service job I’ve had weather it was

  1. Alcatraz
  2. Hornblower
  3. American outlet
  4. AMC
  5. Toys R Us
  6. Mars2112

I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.

You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.

So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests

Cell phone usage

Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking

Temperature control

Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.

With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.

First in first out When in doubt throw it out

Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.

The kitchen

Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit

Passion over paycheck

If you were working and you are not going to give it your best or show your interest for the job then leave.

Pos systems

It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros

Renovate, Revamp and renew

Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)

Lastly take care of yourself and your employees get rid of dead weight

Thank you for reading

Small businesses of the week are

paladarny

Midnight express

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Earl verbatim

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HEALTHY FIT COUPLE

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Crowed Funding of the week

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shark tank week

https://www.kickstarter.com/projects/lhrf/coffee-in-my-cup-with-a-side-of-book

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

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Niche marketing

if you have a business the best ways to advertise are

  1. Meet ups this is actually great way to get business for restaurants, rental spaces and products you can find or start a group with in your niche
  2. Facebook groups and Twitter hashtag’s Twitter hashtag is as hard as posting on Facebook or Instagram however if done right you can really get a lot of traffic one of the ways is join the Facebook group relevant to your niche,
  3. Build a blog or vlog or have someone who had a blog for YouTube channel to promote your business for example You probably seen a channel I promote in return she promotes my blog.
  4. What’s trending: Another thing you can do is try to find whatever and find a way to incorporate that into your ad an example of that would be yesterday was chicken wings day many businesses used that hashtag to advertise their businesses it was also the roast of Bruce Willis So a perfect ad for that would be “let them Roast Bruce Willis we’ll fry the wings” this could’ve been done by any restaurants like midnight express or Paladar Brazilian barbecue
  5. Video marketing like #inmyfeelingschallange is a great way to get the attention of the viewer

https://youtu.be/Pq2zurhCXf8h

Grab their attention and strike their curiosity with videos, photos and post

For more information on Niche marketing you can check out this e-book Finding niches made easy or goto Amazon and check out Dosh the free rebate app that pays you to shop

Are you purchase any of your products that I have listed above you’ll get a month of free advertising with a value of $1500.00

Customer service

Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

Today were going to go over several aspects of customer/guest service

  1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
  2. Be approachable, Post posture is important try not to lean never cross your arms
  3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
  4. Always be objective and understanding to the customers concerns and complaints.
  5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
  6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
  7. Be courteous, be mindful and be on time.
  8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

Check out his YouTube channel and this video that will help you and employees deal with customers

Or check out Go the extra mile by Tycho press or

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

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Predictions for 2024

Those who know me know where I stand on Donald Trump I don’t trust him When he first ran for president he reminded me of zapp brannigan and Richard Nixon I was wrong and I want to apologized For insulting Zapp brannigan but nonetheless he wants to build a space force last year during his inauguration Are you sad we needed to prepare will you need it to start building businesses working together to purchase real estate instead of spending it on marches I said we need to be more innovative we need to do missionary work and help those of country of people who risk everything to come we needed to fix up Puerto Rico we need to invest One Puerto Rico is beyond repair due to the hurricanePeople in Mexico are being held in detention centers Nazis are back he made peace with North Korea which is a good thing, this is what we need to start doing we need to play the game in 2020 Donald Trump will be reelected and after that we’re fucked Three things will occur between 2021 and 2024 there’s going to be an economic crash, then a Civil War and then World War III, then the election of 2024 will be canceled and the right will be OK with this and we can’t blame anybody but ourselves because we didn’t do what we were supposed to do we didn’t fix Puerto Rico we didn’t fix Mexico and now he has the hanging fruit so today we will you start a new day we begin by making preparations a contingency plan We all need to come together.

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Escape from the bay

It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

check out Final facts with Alyssa

Wonolo App review

As summer approaches there is great opportunity to find some extra cash I’m gonna be discussing which apps you should definitely download if you’re looking for extra work for the summertime. First on my list is going to be wonolo. Currently if you live in New York City The jobs that you see are mostly general warehouse style jobs, events and delivery jobs. if you can make it to New Jersey there’s more jobs available out there. keep in mind since June is soon arriving there are going to be more jobs available and there is more of a potential for a possible permanent position in addition there’s a lot of incentives such as referral, work bonuses and a discount program. It’s a good app to download if you’re looking for extra income but before you do here are a few rules.

  1. Be on time
  2. You’re there to work not to be on your phone
  3. Dress accordingly
  4. Don’t try to be Superman listen to your body if you think this job is not for you don’t do it
  5. Cancellation are done in four hours in advance
  6. Be respectful

https://youtu.be/E9K9VjC8QBk

if you need a Job fast you can use Wonolo to do so Use my @Wonolo referral code EMILIO16 and we will both get $25 when you do your 1st job & get 5 stars!

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Play the game

First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.

If you like what you’ve read please consider supporting me on PayPal check out my Amazon

Book of the month goes to Tami Green’s Control the future Thought technology For influencers

another final facts is coming to you by Alyssa Marie and also look out for Nateflicks

Check out brian Fritz’s Channel network 126 where he talks about the struggles live in California which will be a topic on my next blog

Progression

As I am writing this it is 20th of May 2018 we are way past due from any progress that is being made So we need to look at progression. When I thought about progressive ideology is I thought about our future I remember this ride from Magic Kingdom In Disney World Orlando my favorite ride of the whole park has to be the carousel of progress which first premiered during the worlds fair in Flushing Meadow Park in Queens, New York Which opened up on April 22, 1964- October 18,1964 and re-opened on April 21, 1965 and finally closed again in October 17, 1965. The carousel progress follows a family Who lived through centuries of innovation to find out more about this and the worlds fair You can read more about it at Wikipedia. Last year I went on vacation with my sister and my niece in honor of my mother who died in 2015 the day we left was before hurricane Maria I remember hearing people talk about how they were preparing for the storm this was also around the time Puerto Rico got hit in the one thing that pissed me off was About three weeks before Charlottesville And all I could think about was in 2017 instead of dealing with hurricanes and other natural disasters to make them less damaging by any means whether it’s building a dam building your house or higher or having a pipeline so the water would be collected through that pipe rather than going into your house Or flooding your front yard which can then be used to water your lawn, or having a filtration system so you can have clean water when the water plant shuts down But instead of that we’re dealing with freaking Nazis and that is rather upsetting So today I want to talk about Just that innovation. California has found a way to make buildings earthquake proof and I believe they’re implementing that into housing development Norway is building an underground tunnel and do you have Elon musk boring project as well as the martian colonization plan, 3-D printing and nano technology which can so what are your innovative ideas to reduce the amount of casualties during disasters.

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Overpriced housing

In March of this year actress Patricia O’ Grady passed away at the age of 85 from a car accident. Her one movie that she did was Arizona dream with Johnny Depp and Jerry Lewis.

she lived in Greenwich Village and paid $28 a month for her one bedroom loft, today that same loft is being renovated and turn it into a two bedroom apartment for $5000 a month it is located on 500 6th Ave In New York City there’s another one three blocks down that’s currently 5200 for a two bedroom apartment

this is not a phenomenon in New York and it only gets worse when you go to the West Coast where rents can go up to $3200- $3500 a month just for one bedroom and $1895 for a Micro studio on craigslist. It’s very rare that you’ll find a legitimate apartment in San Francisco it’s either shared room or weekly or weekend commuter bed or an Airbnb and if you haven’t Read my opinion on Airbnb then check it out In this link. It’s funny how craigslist Cracked down on Personals but they can’t filter Illegitimate rentals especially when they have a separate tab for roommates and vacation homes. currently California is facing housing crisis where people are actually leaving in droves. some say that it’s due to overcrowding but I say it’s due to over pricing.

I lived in Richmond over on the Eastbay across from San Francisco for 6 months granted I had a good deal where I was sharing a room with three other people and a bathroom with 12 people and a house with 15 people in total All for $400 but I was grateful for that and so where the plants since they had free fertilizer. Transportation on the other hand was $178 a month and That was only round-trip as opposed to spending $121 a month with unlimited travel. The current cost of living in San Francisco is $41,600 for single person and there is a long waiting list for low income housing so people work in San Francisco can’t live in San Francisco half the time and spending 80% of their income on rent and transportation. And this is supposed to be a liberal state, Liberals are always calling for a living wage but the politicians are doing something else, they’re allowing rents to skyrocket and blaming it on the 1%, Republicans complain about the same thing but then tell you to pull yourself up by your bootstraps even proposing to decrease the minimum wage. Essentially what California has done is, in a way they’re creating an issue to fix another issue but that issue isn’t being fixed. People are either living in storage containers or in dorms where they share a bathroom with multiple people like I had to or living in their vehicles the van or RV living and these people made more than I did when I was working at Alcatraz. commuting is easy slightly I traveled 45 minutes to and from work as opposed to the hour and a half traveling that I do traveling to my job now in New York. The difference between New York and California is that New York the cost of living are still sustainable and we still have social programs. I Believe the only way to fix this is to lower taxes give incentives to landlords who decrease their rent to make it more affordable for low and middle income Residence and to continue mandating housing developers to set aside affordable housing. Although California and many major cities have already Made college free instead of allowing people to drown in student loan debt since college or trade like real estate, construction or automotive or when you go to college to pick up something that requires a college degree like Doctor, nurse, teachers lawyers or police officer you know people we need in society whatever you do Don’t pick up liberal arts because you’re not going to get anywhere. If California Continues on the route that it’s on then it will end up imploding and seem more like Detroit.

If you like what you’ve read be sure to follow and subscribe for more content support me on PayPal, Amazon or my many affiliates like Dosh The rebate app that pays you to shop, dine and travel Sign up today for Mother’s Day and get twice the percentage back when you take your mother out for dinner or get her that last minute present. Go fully organic with cherish pads if you have to go with flow. Follow same link if you’re an entrepreneur or if you need a job you can use these apps

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Postmates walker

OK so it’s back to business couple things about Postmates you should know before you apply

  1. It is extremely beneficial if you have a bike or a car
  2. Make sure you have a good portable charger doesn’t matter if you’re a walker if you have a car or a bike from my experience it doesn’t charge it for anything Postmates fleets will kill your battery
  3. They have great challenges every week but it is difficult to get your goal if you do not have a vehicle or walk really really fast but all in all it’s actually worth it in the end
  4. Currently have a promotion if you do 55 deliveries you are eligible to get $500 and those weekly bonuses I was talking about are also pretty good you can make up to $800 if you complete 80 deliveries
  5. Depending on how good you are you can make up to $50,000 a year.
  6. It takes two weeks for background check
  7. Work when you want it’s flexible that way
  8. It’s great for entrepreneurs and college students you set the time and you’re your own boss.
  9. The money is directly deposited into your account.
  10. you pay taxes at the end of the year
  11. Make sure you check the bag before you leave and make sure to work together with the cashier to ensure that the order.
  12. Smile engage the customer that’s how you get more tips get there as quick as you can.
  13. If there is an issue with the order call the customer or customer care
  14. If you can work with a partner

If you wanna sign up you can do so with this link and Become a Postmates Courier and you could qualify for a promotion that guarantees you will make at least $500 for your first 55 deliveries

If you need a new bike or charger go to the Amazon store

Get a good one like just wireless this will charge your battery for a good 12 hours