24 hours to hell and back Brownstone bistro

In episode three of 24 hours to hell and back we follow a Cajun restaurant in the heart of Los Angeles, the owner Clive jackson who is broken, a man who’s dedicated not just to his work but to his community and family.

His desire to save at risk youth After his only son was robbed of his life while he was waiting for a bus the man held his son in his arms and blamed himself.

He wasn’t only about to lose his business but his family and his relationship with his wife and daughter this place needed saving.

Let’s get down to some of the issues

Big deals

  1. Cleanliness
  2. Guest first
  3. Respect
  4. Outdated system
  5. Temperature control
  6. Health standards
  7. Lack of training

Subtle issues

  1. Employees on their cellphone while on duty

I am more concerned with guest interaction then employees being on their cell phones

As it Gordon Ramsay sat down the first thing he noticed was No one greeting customers at the front door, staff openly on their cellphone and absolutely no engaging with the customers, they failed to bring out all the food at once and then you have the managers cold demeanor

The wings were cold, they served processed cheese and The presentation of the food was horrendous while the inside the kitchen was a whole different story.

As discussed in several of my blogs guests are a priority hence guest first remember guest service

  • Greet
  • Usher
  • Engage
  • Smile
  • Thank

S mile

E ye contact

R espect

V alue the time

I nitiate guest contact

C reate service solutions

E nd with a thank you

I am all for employees expelling energy while it’s slow so as long as its in a productive manner.

Examples every service job I’ve had weather it was

  1. Alcatraz
  2. Hornblower
  3. American outlet
  4. AMC
  5. Toys R Us
  6. Mars2112

I spent time engaging current and potential customers and guest. I try to entertain the guests waiting online those were some of the best moments.

You can also find other examples at Jekyll and Hyde club a theme restaurant in New York City where waiters and characters engaged in song and dance.

So if you’re the waitstaff and everything that needs to be done is already done be creative and engage guests

Cell phone usage

Do not use your Cellphone in public unless you are reaching out to potential customers if it’s an emergency go to a private location like the bathroom or the break room same as if your eating or smoking

Temperature control

Check the temperature inside freezer if you can’t see your breath or you can still feel your face it’s not that cold enough and you need to check the number on the panel.

With Cooked meat it’s important that you check the temperature do not under cook or over cook food parasites, germs and bacteria are attracted to certain temperatures make sure you read the guide lines.

First in first out When in doubt throw it out

Very important make sure everything is dated where you can see it, do not serve food that’s expired and before you serve food if it’s not something you would give to your family let alone your pet don’t serve it when in doubt throw it out.

The kitchen

Be sure to clean everything before you leave throw out the grease, clean out the vents and trays this could mean the difference between life and death a paycheck or law suit

Passion over paycheck

If you were working and you are not going to give it your best or show your interest for the job then leave.

Pos systems

It is the 20th century we are passed the era of writing by hand you have companies like toast, Presto and touch bistros

Renovate, Revamp and renew

Change the decor, create a new menu and renew your image. Remember Community is important, you’re not in it alone, get rid of dead weight and work with a team (team work makes the dream work)

Lastly take care of yourself and your employees get rid of dead weight

Thank you for reading

Small businesses of the week are

paladarny

Midnight express

Check out

Final facts with Alyssa

Earl verbatim

Blogger of the week

HEALTHY FIT COUPLE

Earl of words

Crowed Funding of the week

gf.me/u/knh44h
gf.me/u/knh5vh

shark tank week

https://www.kickstarter.com/projects/lhrf/coffee-in-my-cup-with-a-side-of-book

https://www.kickstarter.com/projects/976844680/gourmonade-san-francisco-artisanal-lemonade-stand

https://www.kickstarter.com/projects/863952011/healty-eating-tools-greens-cutter

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Uber vs postmates

I’m going to tell you several Key differences between Ubereats and postmates

Pay per delivery


Postmates can payout anywhere from $4.00-$6.00 per delivery

Uber pays $2.34-$5.55 per delivery

Payouts

Postmates pays 5-7 businesses

Uber you have the option to wait 4-5 businesses days or get the instant deposits sent to your bank for 50¢ or if you sign up for the Uber card you can cash out for free and get rewards on top

Postmates

Guarantees are given only if the total amount of tips and trips does not exceed these amounts so they cover the difference

  • $60.00 for 7 deliveries from 10:30am-1:30pm
  • $90 for 10 delivery’s from 5pm-9pm
  • $540 for 65 in five days from 12am Friday- 12am Wednesday

Uber eats

Regardless of tips and trips

$10- $20 per 4 deliveries you can make up to $160 in bonuses does not include trips and tips

Extra

Depending on the time and area you’re in you can qualify for extra cash

Start time

Postmates

start working within 2 weeks once approved they send you a hot and cold bag and postmates debit card (use for deliveries only

Uber eats

start working within 3-5 days

Transportation

Walker( public transportation)

Biker (Bicycle, moped, E-bike, scooter skateboard)

Car or partner with a friend

Tools

A portable charger

A bike lock and chain

Earphones

A water bottle

Reflective clothes

Rain gear

Bike helmet

Thermal hot+cold bag( not included with Uber eats)

Taxi app (Uber, lyft, via, Juno)

Google maps

7-Eleven APP

McDonald’s app

Referral and signup bonuses

Both post mates and Uber eats pays up to $250 postmates after 55 deliveries and Uber it’s first 35 deliveries

Tips and tricks

Check the bag

Be Customer Oriented ( smile and greet with more then one word)

Communication between merchant customer if they don’t have what the customer wants call the customer and see if and substitutes will do

call ahead(postmates only)

As opposed to Uber eat there will be times where you’ll have to pay with your post mate debit card as result it will tell you to order when you arrive if you are ordering from A restaurant and it tells you to order when you arrive call the restaurant and question and order it ahead (except Starbucks or fast food)

If you’re a walker and you have a lot of a ticket delivery take a cab

Do not click order pickup or order complete unless you have received or delivered the item to them

pay attention to the postmates map it will give you a clue as to where the drop off is

Both are good for networking

All I have to give for now if you’re interested in signing up for postmates or Uber eats you will be eligible to receive an amazon gift card up to $50 With the purchase of a portable charger

Niche marketing

if you have a business the best ways to advertise are

  1. Meet ups this is actually great way to get business for restaurants, rental spaces and products you can find or start a group with in your niche
  2. Facebook groups and Twitter hashtag’s Twitter hashtag is as hard as posting on Facebook or Instagram however if done right you can really get a lot of traffic one of the ways is join the Facebook group relevant to your niche,
  3. Build a blog or vlog or have someone who had a blog for YouTube channel to promote your business for example You probably seen a channel I promote in return she promotes my blog.
  4. What’s trending: Another thing you can do is try to find whatever and find a way to incorporate that into your ad an example of that would be yesterday was chicken wings day many businesses used that hashtag to advertise their businesses it was also the roast of Bruce Willis So a perfect ad for that would be “let them Roast Bruce Willis we’ll fry the wings” this could’ve been done by any restaurants like midnight express or Paladar Brazilian barbecue
  5. Video marketing like #inmyfeelingschallange is a great way to get the attention of the viewer

https://youtu.be/Pq2zurhCXf8h

Grab their attention and strike their curiosity with videos, photos and post

For more information on Niche marketing you can check out this e-book Finding niches made easy or goto Amazon and check out Dosh the free rebate app that pays you to shop

Are you purchase any of your products that I have listed above you’ll get a month of free advertising with a value of $1500.00

Customer service

Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

Today were going to go over several aspects of customer/guest service

  1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
  2. Be approachable, Post posture is important try not to lean never cross your arms
  3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
  4. Always be objective and understanding to the customers concerns and complaints.
  5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
  6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
  7. Be courteous, be mindful and be on time.
  8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

Check out his YouTube channel and this video that will help you and employees deal with customers

Or check out Go the extra mile by Tycho press or

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

if you like what you read please subscribe like and share if you wish to support this blog you can donate to my PayPal , shop on Amazon or download Dosh The app that gives you money every time you shop, dine or travel you get five dollars automatically when you sign up and and additional five dollars every time you or for someone else

Streamers the week goes to

Final facts with Alyssa

Bloggers the week goes to

Kitchen docs
Mecklins

Escape from the bay

It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

check out Final facts with Alyssa

Play the game

First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.

If you like what you’ve read please consider supporting me on PayPal check out my Amazon

Book of the month goes to Tami Green’s Control the future Thought technology For influencers

another final facts is coming to you by Alyssa Marie and also look out for Nateflicks

Check out brian Fritz’s Channel network 126 where he talks about the struggles live in California which will be a topic on my next blog

Internet is killing TV

OK with Advertisers And customers moving away from TV and onto the Internet cable companies are in a downward spiral and trying to stay relevant with shows like the flash, arrow, legends of tomorrow, Supergirl the Orville And much much more. Most people nowadays get their news from social media for YouTube because of this Cable TV is dying And now they want to control and dominate the internet to keep the Same money they were getting before and restrict information from getting out. This is why we need to get creative if they want to try kill the Internet then we might as well kill cable especially when they take away channels life spectrum is doing we have nothing to do with the issues of networks. Here are a couple of things you can do to stop the monopoly on cable companies Cut the cord and switch the strait Internet if you have a smart TV, if you have a fire stick take it with you on vacation, for hotel owners switch over to smartTVs free if they have their own accounts and five dollars for using your streams such as Netflix, Hulu, Amazon prime and CBS all access and the up and coming . A couple of side notes

1 YouTube TV is not a new thing are used to watch Star Trek on YouTube which was great because as fans we were able to discuss the episodes in a more in-depth and interactive way now you have to use Facebook or Twitter which is not as interactive as it was when YouTube first started

2 The Internet is better and worse then cable. Being that the Internet is more interactive the only people that watch FOXNews are fans as opposed to people who go on Twitter and Facebook to see what Tomi Lahren decided to post she has a huge following and that’s not all her fans most of them are concerned citizens and then you have people who actually hate her I am a concerned citizen who believes that her rhetoric is dangerous and I don’t want anywhere else on Fox news except for Tomi Lahren

3 Thanks to the internet we can find almost any movie and show that has been placed back in to the vault shows like tiny toons or cult classics like warlock: the Armageddon, poltergeist the legacy, Pluto Nash, progeny, muppet babies and the infamous Stargate universe

4 There is no monopoly on streaming you have a lot of website you can go to as an alternative to YouTube such as; Vimeo, daily motion and tumblr so take your fans elsewhere if they sensor you.

Thanks for reading if you like what you saw please like follow or share thank you for your support hope to see you again next time. Consider supporting my blog via PayPal or my amazon store

Small businesses of the month goes to

Klean as a whistle

web sharez tv

Social media TV

check out Streaming devices

Streamers of the day are

Mike the cop Who are you can find on Twitter @Mike_TheCop or you can visit his website at
Sheepdog thread

How to make a living

So one thing is for certain we need to start making a living and utilize our talents for example if you’re going to get a degree in art science political science automotive etc. make sure before you graduate you go out and look for those particular jobs because if you don’t you’re going to find yourself in a job that you’re overqualified for, so look for something where you can surround yourself with people who are in your profession weather its working at a restaurant or Security in a hospital, hotel or museum whatever your passion is you need to follow it, it doesn’t make sense to go to college, get a degree for you to then work at McDonald’s or Alcatraz as a cashier Unless its an apprenticeship or in management which should come before not after you graduate. while you’re in college or on break you should be working for jobs in your field or freelancing for your portfolio and don’t be shy or picky. People have wasted Time and money they have to pay back too then not do what they signed up for. So now if you’re studying business management, marketing or any job then here are some jobs That you can start doing

become a distributor with cherish pads

Wonolo

Freelancer

TaskRabbit

Fiverr

Become a Postmate and you could qualify for a promotion that guarantees you will make at least $500 for your first 55 deliveries in New York City. Use code FL-x2jm or here is a link

Tispr

Moonlighting

Adia

Thanks for reading Be sure to support small streamers

Bloggers the week are

Candace Zona Mendola

Monroe Carter

Joe avechuco

Thanks for your support

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Patrons and business owners rights

As previously stated in one of my blog titled service transcends every thing as a business owner you are allowed to have your opinions just as long it doesn’t affect the way you treat your customers. When you own a business the only reason you should refuse service is if they are violating the rules of conduct and policy which is the responsibility of the rep to make clear what those rules are and the consumers responsibility to agree to those terms for example Hosta muerte coffee, Starbucks, Waffle House and happiest hour I’m going to break as short and sweet as possible

  1. In the case of hasta muerte coffee They profile and judge one man based on the actions of many this is the same thing the few do to the minority community two wrongs don’t make a right their policy is one that has been fought against through out history
  2. According to Starbucks they don’t have a policy stating that you have to buy something to sit down nor is it unorthodox to wait for a party to arrive depending on the behavior of the patron will justify if you as a manager or business owner can have them removed from the premises and instead of using police as your own personal security considering they have a difficult job hire a security company to handle trivial matters like the one in LA.
  3. Waffle house I want to talk about 2 instances the first happened in Saraland, Al if you are going to change for plastic cutlery charge it in the meal for the to go orders and if you are a customer write a review don’t make a scene. police should be called under extreme emergencies like if it becomes a violent situation the second incident was in pinson, Alabama where they locked the door and claimed they were closed now there’s 2 possible explanations why they would be closed and still have people in there 1. It’s a private event now because there weren’t over 20 people that could possibly be ruled out 2. It was last call they were going to shut down temporarily to replenish stock or fixing maintenance issues they weren’t going to open to anyone these were the last customer for that time and it’s Coincidental not everything is about race.
  4. Now onto our final businesses which is the happiest hour vs Greg Piatek in January 2017 a patron went into a bar by the name of the happiest hour to get a couple before heading to the 911 memorial while their he claimed that the bar staff kicked him out for having a maga hat stated that any one who supported trump and policy’s would not be welcomed at the bar let’s give him the benefit of the doubt for a second and say it was due in part to his hat a lot of places of business have strict dress code for example the Chucky cheese in Harlem has a policy that bars Saggy pants, due rag, bandannas and gang affiliated paraphernalia. Now back to the bar, the owner of the bar is claiming that the customer was belligerent and rude. If the customer is being difficult and is a threat to the establishment as an owner your are justified in kicking him out.

In conclusion

  1. If you feel bold enough to discriminate wear the scarlet letter
  2. Cops have a hard enough job as it is do not bother them with trivial matters
  3. business owners notify potential customers of any changes to the restaurant
  4. Neither Should jump to conclusions
  5. If you feel mistreated write a review
  6. Support businesses that will welcome your company

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If you are a business,property manager or owner looking to have an alternative safety measure then you can call USS security the number is ‭(347) 313-4648‬ or email Shawn Jenkins at shawnjenk99@gmail.com

If you need your carpets cleaned and live in the Atlanta area go to klean as a whistle

Checkout cherish pads these pads are made out of organic materials and do not carry the same chemicals as other feminine products that absorbs through your skin

Hospitality

First before I get started on the hospitality industry and toiletries I want to give you a couple of the travel tips. when on vacation If you have a Fire stick be sure to pack that with you on your trip. Hotels have now upgraded to flat and smart TVs Although channels they offer are still limited. if you have your fire stick you could watch Netflix Hulu etc. or if the hotel is really fancy and comes with a smart TV you don’t need your Fire stick you could just use your phone but make sure once you leave you sign off of Netflix or any streaming service you may be subscribe to. Now onto the news. A singer by the name of Haley wrote on Twitter Thursday bringing up the issue of how the toiletry Industry is possibly alienating people of color

I find this statement to be slightly asinine because when hotels look for companies to partner up with because it’s complementary they’re going to go with the most inexpensive to purchase them. The best thing about hotels is at the end of your stay they ask you to fill out a survey and I can say the few I’ve stayed The best thing about hotels I’ve stayed in including the most quality one which was the Hilton in Parsippany, New Jersey for the amount I paid it was perfect from The breakfast buffet to the bar area they have a great burger however Wyndham brands are the ones I mostly stay in when I go to six flags anyway I’m getting off track. Back to complementary items The reason they ask you to fill out the survey because they want you to return and The questions that they usually ask are pretty simple and even give you an option to add any comments so they can see what was missing. Also most hotels usually have gift shops either inside or nearby so you can buy the things that they may be missing and that you may want, remember all brands have a travel size.

So no the value and quality of the toiletries you hotels is not based on race and we need to stop making every single thing about race for the next one is going to be about policy.

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YouTuber’s of the week if you like to see Tomi Lahren’s final thoughts opposed go to Final fact with Alyssa and Nathan Fishers nateflicks.

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Support crowd funding campaigns like https://www.kickstarter.com/projects/1745779894/i-que-bbq-where-intelligence-meats-the-grill