What should you provide your guests if you’re In the food service industry

Whether you own a restaurant or a franchise there are a couple things you should provide your customers.

A great attitude

This will always be my number one important thing to reply to a customer great customer service great attitude greet them at the door if you can and show them how grateful you are for choosing you.

Clean and safe environment

Your establishment should be clean not just for your employees but your customers as well which means wash your hands rotate your food and clean up after every customer

Bathrooms

While it is mandatory to provide restrooms to your employees your customers are a different story you’re only required to provide restroom if you have seating or 19 or more Customers although if you’re allowing your customers to sit down and eat and you’re not providing a grab and go service it would be more sensible to provide them with the restroom.

Pricing displays

It is imperative that everybody in the restaurant history whether you’re small business or i it is imperative that everybody in the restaurant industry whether you’re a small restaurant or a franchise all prices must be displayed now this seem like common sense except it’s not when you have a self served soda fountain

While some restaurants and franchise give free refills, some do not and if you charge for refills it has to be displayed above the fountain or on the menu board if not then it’s like not having a contact

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Consistency

When dealing with customers always be consistent with your terms of service don’t play favorites, use your judgment carefully we all remember Starbucks incident where cops were called on potential customers waiting for their partners,

there was another incident in California where a Starbucks allowed a frequent customer access to the bathroom instead of the potential customer and tried to cover it up by threatening to kick out the person who exposed her mistake she was accused of racism.

Honor discounts and coupons

Some restaurants and franchises offer discounts and coupons for Surrounding business employees As long as they fit the criteria then you have to make sure you and your employees honor the original contract for example There was a case back in 2018 where a restaurant Denies Customer’s Coupon, The customer then recruits his roommate as a secret shopper.

The best way for new business to flourish is to network with surrounding businesses and working with different rewards programs such as Groupon, drop or dosh

deal with dine and dashers

Dine and dasher need to be dealt with there’s a right way to do things and a wrong way here are important things to remember when dealing with dine and dashers Not everybody is a dine and dashers which means you cannot initiate rules based on ethnicity, if you have an habitual offender which you shouldn’t because the first offense can get you banned or arrested then you either call the cops or make sure security escort them out and have surveillance, there of been too many cases where employees or businesses have gotten sued or fired due to suspected racism which is often misconstrued or misunderstood.

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McDonald’s business news

A 32 week old pregnant woman from Canada who stopped at McDonald’s for a caffeine rush got more then what she expected when she ordered a latte from a McDonald’s drive-thru in Alberta, Canada

She drove off and took a sip, it tasted funny and her mouth burned luckily she a bottle of water in her which she used to rinse out her mouth she went back and informed the manager about the state of her coffee.

It turns out the coffee machine which was being cleaned and the milk supply line was connected to cleaning solution which caused the cross contamination.

Both mother and child are expected to be okay, McDonald’s apologized and is reviewing its cleaning practice.

Given the fact that I have had massive food poisoning on more then several occasions And considering The fight for 15 movement I have to say that most of the employees need more training on food handling.

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First in first out (food fight)

Rotation is important in food handling I have spoken about this before last time it was but temperature granted this is not the first time I had a parfait that was not up to par the last one I had gave me food poisoning now today I’m going to Talk about rotation Today is July 30 this is food handling 101 Alcatraz landing in San Francisco had a better understanding of this then McDonald’s.

It’s important to talk about FIFO rotation system in order not to poison anybody so now it’s time for retraining so here we go

A simple system everyone needs to follow to the T whenever you are distributing food remember what you put in for this week you take out the next dates are important and when in doubt throw it don’t serve food you wouldn’t eat yourself or give to family and friends.

That’s all I have to say hey do you want to check out more of my blogs down bellow and subscribe to get updates on business and education.

Check out David Brownlee who specializes in customer service and training or buy his book Rockstar customer service also free on kindle

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Market and advertising your restaurant, rental properties, Products and services by using social network

OK let’s say you have a restaurant or diner like midnight express you want people to come to your establishment You can advertise it anywhere by using all the conventional ways Google Facebook page, Twitter Instagram Snapchat or Pinterest or you could offer your establishment to meet up groups for example Star Trek meets once a month at CafeR and sometimes stone creek lounge but you could invite anyone. As long as guarantee that they’re going to spend a substantial amount of money. Same thing if you want to rent out your space like Ripley Grier. Look for people who don’t have a space weather a yoga class like naked in motion, a course or workshop like Renatus. And the opposite goes as well if you’re looking for a space or looking to advertise products and services Meetup is your best bet.