To hell and back episode 2 old coffee pot

The old coffee pot is a breakfast restaurant in the middle of The busiest French quarter of New Orleans In this episode I have seen numerous things wrong with this restaurant here’s my evaluation of the restaurant before it’s makeover

  1. Lack of supervision and management. Your management and employees are a representation of your business where are the ambassadors so when they are unhappy or when there is lack of supervision that reflects on you and quite often when you have Poor leader ship and supervision employees will do as they please
  2. Lack of customer or Quality service It is important that your employees greet customers with respect and glee Employees should Pay attention to customers and check on them as much as possible unless you have Zioskthen all you need is a pager just don’t hold it against your employees too much.
  3. Lack of quality control: when it comes to food you need to remember several rules taste it before you send it when I doubt throw it out For exampleI went to Starbucks at an undisclosed location and bought a Parfait grab the first one The texture was off took it back look to see the other two that were left and the same thing the texture was watery so I brought it to the employees attention you gave me A fresh one but he put the other two that I Warned him about back on the shelf this should not happen. Be sure to practice food safety guidelines to not contaminate your food by licking the plate
  4. Lack of marketing: when you have Idol time be sure to use it in a more productive manner if it’s busy outside and slow inside the best thing to do is to lure customers. Several ways you can do that invite them inside or you can give out samples your best dishes do this as often use meetups to invite customers
  5. Poor body language (post posture) when greeting a customer don’t let them see you lean on the counter give them a sense of belonging gratitude for being there
  6. Make sure you clean up after every shift or as frequent as possible to avoid any infestation
  7. Atmosphere
  • Make sure your guest feel more welcomed And less of an inconvenience for more look to number 2 and 5

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