Communicating with customers

The great part about today’s technology is the communication aspect as a small business or startup is the privilege of social media, email and phone notification you can connect with your customers.

For example on September 14 spectrum had several outages in the northeast granted in some areas outages where caused by Hurricane Florence however in New York weather wasn’t an issue.

However they decided to address everyone individually rather then as a whole this might have been a strategic move on their part, although I believe rather then your customers having to find you for information it’s better as a business to reach out to your consumers it saves time and money.

Thanks to features like social media outlets and notifications on your electronic devices you can seek your customers to inform them of any issues.

that’s all I have if you want to sign up for Uber or postmates and try Instacart as soon as I can get on I’ll do a review check out my other job app reviews support me on Amazon or PayPal.

Kickstarters of the week

Caturday a Cat cafe which is trying to open in Orange County also check them out on Facebook or check out their website Caturdaylounge.com

Gourmonade a San Francisco lemonade stand who hit news for devastating reasons the owner Vicktor Stevenson has garnered support among his community

Send Alyssa To politicon

streamers of the week goes to

Darren Marlar of Marlar house who does weird darkness and weird news daily

Nateflicks which does employee evaluations and rewinds

Final facts with Alyssa

small business of the week goes to

strike cord media they are an independent news organization dedicated to empower the audience with unbiased news and information to promote facts they have been around since the bush era.

OnegoHub download the app to find the hottest night clubs in your city

Your weave dealer

Do you want to be added to small business of the week? If so shoot me an email Emilio.perezjr@ceoenterprisenx.com or comment bellow for more details

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24 hours To hell and back Shermans

OK in episode 4 of 24 hours to hell and back Gordon Ramsay visits a 30 year old antique restaurant called Shermans in Greenville, MS even Came with it’s own chef and was bought in 2012 by current owners peter and Allison nimrod Who decided to leave well enough alone and kept not only the name but everything in it including Steve the most overpriced item in the restaurant earning $90,000.00 a year, weekly is about this much without dependents give or take

The owners at this point were bleeding money they barely had any customer and everything was starting to fall apart.

Gordon Ramsay Went undercover to investigate with surveillance cameras and a disguise he took a few local farmer out to lunch so he can blend in what he found was even more disturbing everything was microwave Steve had not updated his pallet the kitchen was under unsanitary conditions such as the top of the warming lamps being caked in dirt, Greasy outlet, the grease catcher was caked in grease and the charred pan hadn’t been clean, The only thing that was up to date was the POS system and the 5 microwaves that they used consistently.

Cross contamination

Meat and fish being bathed in the same sink as the pots and pans that are washed with soap and water in addition to being cooked on the same grill. Please remember food must be kept separated from cleaning supplies as well as other meats.

https://youtu.be/yiNTqUU-h6w

Constructive criticisms

One of the mistakes that Alison made is she was very defensive with the reviews and often responded in a negative way. So here are 4 steps to responding to a negative reviews

  1. Listen, breathe, Don’t refer to them negatively (haters) and don’t take it personal
  2. Kindly apologize and thank them for pointing out what potentially needs to change
  3. Ensure them by telling them how your going to fix it
  4. Makes it right. Invite them back For a meal on the house
  • Make the changes that need to made
  • Essentially I actually liked her original idea at this point Gordon Ramsey had ordered another employee to be fired instead of trying to place the employee in a different position however you can’t argue with Gordon Ramsey well you can but you’ll lose.
  • One employee was fired and one was promoted and rightfully so.
  • they had their first successful dinner service and there still open till this day.
  • Uber vs postmates

    I’m going to tell you several Key differences between Ubereats and postmates

    Pay per delivery


    Postmates can payout anywhere from $4.00-$6.00 per delivery

    Uber pays $2.34-$5.55 per delivery

    Payouts

    Postmates pays 5-7 businesses

    Uber you have the option to wait 4-5 businesses days or get the instant deposits sent to your bank for 50¢ or if you sign up for the Uber card you can cash out for free and get rewards on top

    Postmates

    Guarantees are given only if the total amount of tips and trips does not exceed these amounts so they cover the difference

    • $60.00 for 7 deliveries from 10:30am-1:30pm
    • $90 for 10 delivery’s from 5pm-9pm
    • $540 for 65 in five days from 12am Friday- 12am Wednesday

    Uber eats

    Regardless of tips and trips

    $10- $20 per 4 deliveries you can make up to $160 in bonuses does not include trips and tips

    Extra

    Depending on the time and area you’re in you can qualify for extra cash

    Start time

    Postmates

    start working within 2 weeks once approved they send you a hot and cold bag and postmates debit card (use for deliveries only

    Uber eats

    start working within 3-5 days

    Transportation

    Walker( public transportation)

    Biker (Bicycle, moped, E-bike, scooter skateboard)

    Car or partner with a friend

    Tools

    A portable charger

    A bike lock and chain

    Earphones

    A water bottle

    Reflective clothes

    Rain gear

    Bike helmet

    Thermal hot+cold bag( not included with Uber eats)

    Taxi app (Uber, lyft, via, Juno)

    Google maps

    7-Eleven APP

    McDonald’s app

    Referral and signup bonuses

    Both post mates and Uber eats pays up to $250 postmates after 55 deliveries and Uber it’s first 35 deliveries

    Tips and tricks

    Check the bag

    Be Customer Oriented ( smile and greet with more then one word)

    Communication between merchant customer if they don’t have what the customer wants call the customer and see if and substitutes will do

    call ahead(postmates only)

    As opposed to Uber eat there will be times where you’ll have to pay with your post mate debit card as result it will tell you to order when you arrive if you are ordering from A restaurant and it tells you to order when you arrive call the restaurant and question and order it ahead (except Starbucks or fast food)

    If you’re a walker and you have a lot of a ticket delivery take a cab

    Do not click order pickup or order complete unless you have received or delivered the item to them

    pay attention to the postmates map it will give you a clue as to where the drop off is

    Both are good for networking

    All I have to give for now if you’re interested in signing up for postmates or Uber eats you will be eligible to receive an amazon gift card up to $50 With the purchase of a portable charger

    Customer service

    Let me start by saying I have been working in the service industry for over 10 years I have stayed in hotels and eaten at several restaurants, been to several movie theaters even worked at one.

    With that being said I believe Customer/ guest service is one of the most crucial aspects of any business.

    Today were going to go over several aspects of customer/guest service

    1. Acknowledge your guest when you first see them preferably as soon as they come in the door Embrace them with a smile and a warm welcome
    2. Be approachable, Post posture is important try not to lean never cross your arms
    3. Create a fun atmosphere for everyone be playful but not too playful be energetic do not be sloppy
    4. Always be objective and understanding to the customers concerns and complaints.
    5. Be consistent with customer rules of conduct and policy that has been set in place emergencies in special circumstances may apply
    6. When ever you make a mistake make sure you fix it do not get upset do not blame the customer or the messenger (cases of couriers)
    7. Be courteous, be mindful and be on time.
    8. Specifically for apps make sure you have a way for us to reach you I Purchased McDonald’s two weeks ago never received my order and I still haven’t gotten word back from them I have a better response time with lyft and Uber

    If you’re a business in the service Industry that suffering check out One of few experts In the service industry coach David Brownlee his Training program is amazing

    Check out his YouTube channel and this video that will help you and employees deal with customers

    Or check out Go the extra mile by Tycho press or

    Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

    if you like what you read please subscribe like and share if you wish to support this blog you can donate to my PayPal , shop on Amazon or download Dosh The app that gives you money every time you shop, dine or travel you get five dollars automatically when you sign up and and additional five dollars every time you or for someone else

    Streamers the week goes to

    Final facts with Alyssa

    Bloggers the week goes to

    Kitchen docs
    Mecklins

    Escape from the bay

    It is extremely expensive in cities like Los Angeles, San Francisco New York and Chicago. California residents have had to go through extreme lengths Just to pay the rent from living under the stairs, having multiple roommates or RV living. If the rental market isn’t regulated due to unaffordablity then we can end up in another housing bubble resulting in a crash, or people dying as a result of over crowding that’s a serious problem. People are already planning to move away from California to places like Washington, Oregon, Texas and Florida. The average employee is now shelling out more than 30% of their household income forcing them to work three jobs at a time in addition to having makeshift rooms which results fire and health hazards, living further away from their job which results in lateness, stressed induced illness, and health issues such as diabetes, heart disease and death.

    rental scams are popping up every day people are posting daily Craigslist rentals or commuter beds and companies like AirBNB only encourages landlords to do the same. The best thing to do is to prevent price gouging is to regulate the rental market to ensure landlords are charging a fair amount for rent by giving tax incentive to landlords and business who work together. In conclusion There’s no reason for anyone to open a gofundme account to pay the bills

    check out Final facts with Alyssa

    Praxis

    If you guys have read my blog you know that I am for apprenticeships versus jobs a job is an acronym for Just Over broke everybody needs work but I the same time if you’re in school it’s best to get a job that’s going to give you value where you can learn hands-on and work in the field in which you were studying which leads me to this apprenticeship. Praxis is a company that places the students or potential students in apprenticeships at start up companies without attending college first.

    Praxis is only one solution among others as I said previously if you’re studying medicine work in a hospital or work as a home health aide while you go to college if you’re studying criminal justice you can work for security companies law firm’s work for a bounty Hunter whatever you do you want to make sure it matches what you’re studying So this way you’re learning more as you go along. Jobs are meant to provide not just monetary gain but it’s supposed to set you up for the future so you can build up your skill and value also for those of you were working on McDonald’s fast food restaurants movie theaters etc. etc. places like McDonald’s and target has tuition programs that you can take advantage of instead of drowning in student loans don’t get stuck Nor don’t be content with where you are if you’re interested in making money for the summer or looking for alternative ways of making money here are couple links to that as well.

    Apprenticeships and freelancing

    Discover praxis.

    Tispr.

    Moonlighting

    Freelancer.

    Wonolo.

    Task rabbit

    Nspire network

    . Instacart.

    Postmates

    Fiverr.

    Aida.

    Field agent

    Dosh

    Streamers of the month are

    Final facts with Alyssa

    Marlar house With weird news daily

    And Nathan fisher with Nateflicks check him out for your rewinds and employee evaluations 

    Check out Charlemagne the God’s new book black privilege opportunity comes to those who create it. PayPal

    Play the game

    First and for most there are people out there rooting for you to win, who are doing whatever they can to stand up for you There are also people who are we rooting for you to fail and doing the same thing but now is the time when you have to stand up for yourself most of you guys have already done that and I’m telling you it is time We Rebuild community based businesses And I said said in My other blog you no longer need a loan from the bank to get your own business starred. There are many ways to do it, go to college pick up a trade or become an entrepreneur this is how you disrupt the system by making it despite all the odds against you. It doesn’t matter how you Play the game this is not the Kobayashi maroo there is no more zero-sum game the Point is that you play it. Whatever your passion else will do it this world needs entrepreneurs innovators doctors lawyers soldiers police everything that was essential back then is essential now and whatever or where ever your heart lead you I wish you all the success.

    If you like what you’ve read please consider supporting me on PayPal check out my Amazon

    Book of the month goes to Tami Green’s Control the future Thought technology For influencers

    another final facts is coming to you by Alyssa Marie and also look out for Nateflicks

    Check out brian Fritz’s Channel network 126 where he talks about the struggles live in California which will be a topic on my next blog

    How to make a living

    So one thing is for certain we need to start making a living and utilize our talents for example if you’re going to get a degree in art science political science automotive etc. make sure before you graduate you go out and look for those particular jobs because if you don’t you’re going to find yourself in a job that you’re overqualified for, so look for something where you can surround yourself with people who are in your profession weather its working at a restaurant or Security in a hospital, hotel or museum whatever your passion is you need to follow it, it doesn’t make sense to go to college, get a degree for you to then work at McDonald’s or Alcatraz as a cashier Unless its an apprenticeship or in management which should come before not after you graduate. while you’re in college or on break you should be working for jobs in your field or freelancing for your portfolio and don’t be shy or picky. People have wasted Time and money they have to pay back too then not do what they signed up for. So now if you’re studying business management, marketing or any job then here are some jobs That you can start doing

    become a distributor with cherish pads

    Wonolo

    Freelancer

    TaskRabbit

    Fiverr

    Become a Postmate and you could qualify for a promotion that guarantees you will make at least $500 for your first 55 deliveries in New York City. Use code FL-x2jm or here is a link

    Tispr

    Moonlighting

    Adia

    Thanks for reading Be sure to support small streamers

    Bloggers the week are

    Candace Zona Mendola

    Monroe Carter

    Joe avechuco

    Thanks for your support

    Check out Dosh the rebate app

    Patrons and business owners rights

    As previously stated in one of my blog titled service transcends every thing as a business owner you are allowed to have your opinions just as long it doesn’t affect the way you treat your customers. When you own a business the only reason you should refuse service is if they are violating the rules of conduct and policy which is the responsibility of the rep to make clear what those rules are and the consumers responsibility to agree to those terms for example Hosta muerte coffee, Starbucks, Waffle House and happiest hour I’m going to break as short and sweet as possible

    1. In the case of hasta muerte coffee They profile and judge one man based on the actions of many this is the same thing the few do to the minority community two wrongs don’t make a right their policy is one that has been fought against through out history
    2. According to Starbucks they don’t have a policy stating that you have to buy something to sit down nor is it unorthodox to wait for a party to arrive depending on the behavior of the patron will justify if you as a manager or business owner can have them removed from the premises and instead of using police as your own personal security considering they have a difficult job hire a security company to handle trivial matters like the one in LA.
    3. Waffle house I want to talk about 2 instances the first happened in Saraland, Al if you are going to change for plastic cutlery charge it in the meal for the to go orders and if you are a customer write a review don’t make a scene. police should be called under extreme emergencies like if it becomes a violent situation the second incident was in pinson, Alabama where they locked the door and claimed they were closed now there’s 2 possible explanations why they would be closed and still have people in there 1. It’s a private event now because there weren’t over 20 people that could possibly be ruled out 2. It was last call they were going to shut down temporarily to replenish stock or fixing maintenance issues they weren’t going to open to anyone these were the last customer for that time and it’s Coincidental not everything is about race.
    4. Now onto our final businesses which is the happiest hour vs Greg Piatek in January 2017 a patron went into a bar by the name of the happiest hour to get a couple before heading to the 911 memorial while their he claimed that the bar staff kicked him out for having a maga hat stated that any one who supported trump and policy’s would not be welcomed at the bar let’s give him the benefit of the doubt for a second and say it was due in part to his hat a lot of places of business have strict dress code for example the Chucky cheese in Harlem has a policy that bars Saggy pants, due rag, bandannas and gang affiliated paraphernalia. Now back to the bar, the owner of the bar is claiming that the customer was belligerent and rude. If the customer is being difficult and is a threat to the establishment as an owner your are justified in kicking him out.

    In conclusion

    1. If you feel bold enough to discriminate wear the scarlet letter
    2. Cops have a hard enough job as it is do not bother them with trivial matters
    3. business owners notify potential customers of any changes to the restaurant
    4. Neither Should jump to conclusions
    5. If you feel mistreated write a review
    6. Support businesses that will welcome your company

    If you liked what you saw Please consider like subscribe and share this with friends supporting my blogs via PayPal or any of my affiliate links

    Try out dosh the rebate app that pays you for shopping dining traveling and refer your friends

    If you are a business,property manager or owner looking to have an alternative safety measure then you can call USS security the number is ‭(347) 313-4648‬ or email Shawn Jenkins at shawnjenk99@gmail.com

    If you need your carpets cleaned and live in the Atlanta area go to klean as a whistle

    Checkout cherish pads these pads are made out of organic materials and do not carry the same chemicals as other feminine products that absorbs through your skin

    If you want to open up your own business

    Now that the new tax plan has been approved and net neutrality has been repealed here are things you can do to get your business off The ground.

    1.Crowd funding

    • Kickstarter
    • Indiegogo
    • Crowdfire
    • Gofundme
    • Prosper

    2. 401K financing

    3. Unsecured funding

    4. Self funding, self advertising, self promotion

    5. Grants

    6. loans

    Because if there’s a lot going on it’s not guaranteed that people are going to see your campaign with out the help.

    when marketing your campaign There are many ways to market your campaign I’ll be happy to share with everyone if you’re lucky I’ll even blog about.

    Use Dosh for your business

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